Serviced Suite Policy | Pan Pacific Serviced Suites Nairobi

Serviced Suites Policy





Minimum Age for Check-in

Guests must be 18 years of age in order to check-in to the hotel.

Rates Policy

Rates are subject to Service Charge, Training Levy and Goods and Services Tax (VAT).

Child Policy

A maximum of two children under 7 years old are allowed to share the room without additional charges using existing bedding.

Rollaway Beds

Rollaway beds can be placed in selected room categories at an additional USD 50 per room, per night (room only, subject to availability).

Baby Cot/Crib

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast is at USD25 per person.

Airport Transfer

Please contact our Concierge Team to arrange for an Airport transfer.

Parking Fee

Complimentary, secure and manned parking at GTC complex is available for in-house guests, subject to one vehicle per suite, per stay.

Valet Parking

Complimentary Valet Parking.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB, Diners, and Union Pay. All reservations must be guaranteed by credit card. Guarantee/Deposit policies may vary by rate, please check individual rates for specific guarantee/deposit policy.


The hotel has a driveway ramp and lift access on every floor.

Smoking Rooms

The hotel has a no-smoking policy within its public areas, selected rooms and suites. There are limited smoking rooms and suites and designated areas near the hotel entrance should guests wish to smoke.

Cancelation Policy

Reservations must be cancelled 2 days (local time) prior to arrival date to avoid a penalty of 1 night's stay, including taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of 1 night's stay and taxes will apply.

Pet Policy


Pets allowed but should not weigh more than 7kg. Maximum of 2 pets only allowed. T&C's Apply.  


Long Stays

View our Terms and Conditions for Long Stay (Minimum 30 Days).