A Best Rate Guarantee Claim is not valid in the following instances:
- When a website does not reveal the name of the hotel or the room rate until the booking is made (examples of this include ‘opaque’ or ‘auction’ sites).
- When a website combines travel, entertainment, hotel and/or food and beverage components into one consolidated package price. Examples could include combining airfare or car rental with a hotel stay or airfare, hotel stay and dining vouchers.
- Packaged rates that include taxes, service charge, meals, coupons and vouchers, parking, services or other amenities.
- Rates that have been negotiated by the hotel with corporations, membership rates, government rates, promotional rates or travel agency rates (for example AAA, AARP, Industry Rates).
Should your booking fit into the above criteria, you may submit a Best Rate Guarantee Claim here.