Vancouver Luxury Hotel | Facilities | Pan Pacific

Facilities and Services

Fitness Club

Enjoy invigorating workouts at our fitness centre with state-of-the-art equipment and free weights or explore the city by following maps of suggested jogging routes provided by our Concierge Team.

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Rejuvenate your senses at our fitness centre, with Life Fitness equipment, personal TV monitors as well as a full range of weight training and core balance equipment available. Suggested jogging routes are available from our Concierge Team to take you on a scenic journey through the city.

Our Services
  • Life Fitness cardio equipment with personal TV monitors
  • Weight training equipment
  • Dual adjustable pulley equipment
  • Core balance equipment
  • Free weight dumbbells and body bars
  • Stretching mats
  • Men's and ladies’ changing facilities
  • Lockers
  • Steam shower

Location

Cruise Ship (CS) Level

Opening Hours

5:00am to 12:00am

Telephone

+1 604 662 8111

Swimming Pool

Take a dip in our outdoor heated salt-water swimming pool and hot tub, or enjoy a visit to indoor sauna for total relaxation

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Savour spectacular views overlooking the harbour, mountains and Stanley Park as you swim in our heated outdoor salt water pool, soak in the hot tub or lounge on the sundeck. Indoor saunas are also available for you to relax in and enjoy the good life.

Our Services
  • Outdoor heated salt water swimming pool
  • Hot tub
  • Sun deck
  • Indoor saunas

Location

Level Eight

Opening Hours

6:00am to 11:00pm

Telephone

+1 604 662 8111

Spa Utopia

Refresh your senses with customized services in a sanctuary reminiscent of Ancient Rome at Spa Utopia. Featuring towering pillars and cascading waterfalls, this beautifully appointed urban oasis is the largest spa in British Columbia.

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Experience an award-winning range of customised health and wellness treatments performed by qualified and experienced therapists at Spa Utopia. Featuring soothing interiors inspired by the luxurious bathhouses of Ancient Rome, unwind amidst beautiful fittings and exquisite fireplaces with spacious changing rooms, essential oil infused steam rooms, dry saunas and more.

If you are looking for a little more privacy, suites for couples and VIPs are available for booking. For corporate groups or special events, Spa Utopia offers conference facilities and special group savings.

Our Services
  • Skin Care Therapies
  • Anti-Aging Treatments
  • Massage, Bodywork and Hydrotherapy
  • Hand and Foot Care
  • Hair Removal
  • Make Up Application
  • Salon Services

Signature Treatments:

  • SilkPeel™
  • Universal Contour Wrap®
  • GelFX Application
  • Bella Contour

 

Location

Cruise Ship (CS) Level

Opening Hours



Sunday - 10:00am to 6:00pm 
Monday - 10:00am to 5:00pm
Tuesday to Friday - 10:00am to 8:00pm
Saturday - 9:00am - 6:00pm

Telephone

+1 604 689 7700

Other Services and Amenities

From personalized Concierge and Bell service to complimentary lobby Wi-Fi, Pan Pacific offers a wide range of services and amenities.

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At the Pan Pacific Vancouver, take pleasure in our host of signature services designed around your needs.

Our Services

Service One

  • 24-hour In-room Dining
  • Housekeeping, Laundry and Valet Services
  • Guest Messaging
  • Personalised Wake-up Calls
  • Refreshment Centre
  • General Information
  • Communications Enquiries

Guest Internet Centre and Flight Check-In Kiosk

  • Open 24 Hours
  • Computer with Windows OS
  • Printer/Copier
  • USB Keyboard
  • USB Optical Mouse

Cruise Services

  • Short-term Parking Facilities
  • Long-term Parking Facilities
  • Direct Elevator to Canada Place Cruise Ship Terminal
  • Assistance with Luggage Transfer to Canada Place Cruise Ship Terminal

Concierge Services

  • Restaurant Recommendations and Bookings
  • Sightseeing Information and Reservations
  • Theatre and Event Ticket Information
  • Limousine Bookings
  • Airline Bookings and Flight Reconfirmation
  • Boat and Plane Charters
  • Babysitting
  • Medical Referrals
  • Shopping Recommendations
  • Recreation Activities
  • Business Services
  • Entertainment Recommendations

Location

Lobby Level

Telephone

+1 604 662 8111/+1 604 895 2462

Retailers

Shop at unique boutiques, gift and antique shops and one of a kind art galleries.

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Located in our hotel are several jewellery, art and clothing boutiques as well as a gift shop where, along with a selection of quality souvenirs, you will find bestseller books, toiletries and other products you may require throughout your stay at Pan Pacific Vancouver.

Our Services
  • Araki Gallery International Inc.
  • Premiere
  • Galleria
  • Sasaki Art Gallery
  • Shaughnessy Antique Gallery

Location

Lobby and R Levels

Telephone

+1 604 662 8111

Parking Facilities

Pan Pacific Vancouver offers self-parking facilities and valet service for your convenience at Canada Place.

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The two-level covered parking facilities is open 24 hours and offer short term, long term and cruise parking rates with capacity for up to 770 vehicles. Professional valet service is also available to attend to all your parking needs.

Parking Services

Operated by:
WestPark +1 604 684 2291

 

Valet parking services:
Valet parking rates: CAD 56.00 per night

 

Hotel guest self-parking services:
Self parking rates: CAD 50.00 (parking passes are to be purchased at the Front Desk)

 

Visitor self-parking rates:
CAD 4.00 per ½ hour, capped at CAD 23.00 from 6:00am to 6:00pm*
CAD 4.00 per ½ hour, capped at CAD 9.00 from 6:00pm 6:00am
Prices are subject to change without notice

 

Maximum height 6'9" Lower level parking level.

 

* Additional details on WestPark Parking at Canada Place

Location

Canada Place

Opening Hours

24 hours

Telephone

+1 604 662 8111

For Your Safety

Pan Pacific Vancouver consider guest comfort and security as our prioirty, with pro-active security and safety systems in place 24 hours a day.

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Set your mind at ease when you stay at Pan Pacific Vancouver, where our hotel associates are fully trained to react swiftly in case of emergencies.

Our Services
  • Integrated surveillance systems
  • Advanced lock and access control systems
  • Dedicated fire/safety systems and monitoring
  • Comprehensive emergency response plans

Location

Onsite

Opening Hours

24 hours

Telephone

+1 604 662 8111

Accessibility

All public areas at our hotel, including meeting venues, restaurants and Canada Place common areas are wheelchair-accessible.

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Please contact Pan Pacific Vancouver reservations team to reserve an accessible hotel room.

Gift Cards

Gift your loved ones with a memorable experience at Pan Pacific Vancouver.

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Celebrate a special occasion, say congratulations or express appreciation for a job well done with a Pan Pacific Vancouver gift card – redeemable for Oceans 999 and Coal Harbour Bar dining, accommodation and hotel services.

Gift cards are not redeemable for the Five Sails Restaurant and at Spa Utopia.

Paws at Pan Pacific

List of Services and Amenities

Treat your canine companion to a wide selection of pet-friendly experiences at Pan Pacific Vancouver.

  • Plush doggy bed
  • Gourmet treats
  • Dog friendly places guide
More Information
  • Dogs of all sizes are welcome.
  • Maximum of two pets per room or suite.
  •  We request that your pet be leashed if a hotel associate is entering or present in your room or suite, and all public areas.
  • Pets must be kept on a leash in any public area of the hotel. In accordance with local regulations, pets (except service dogs) are not permitted in the restaurants/bars, patio terrace, meeting rooms, fitness club, spa, gift shops, and pool areas.
  • Pets should never be left unattended in the guestroom/suite. Owners should keep pet noise to a minimum, so other guests aren’t disturbed. The pet fee is non-refundable CAD40.00 per stay, CAD15.00 per additional pet, maximum 2 pets.
  • Damages to your room, suite or hotel property caused by your pet during your stay will be applied to your credit card.
  • Other restrictions may apply.
  • Fees not applicable to service dogs.

Frequently Asked Questions

Hotel Information

Parking
Both valet and self-parking are available at our downtown Vancouver hotel.

Pet Friendly
We offer amenities for guests staying with their four-legged friends. These include food and water bowls, blanket, dog treats and walking maps for the waterfront area near the hotel. Please contact Reservations for more details and rates.

Gift Cards
Pan Pacific Vancouver Gift Cards make ideal presents and are redeemable for dining, accommodation and hotel services. For more information, contact us at accounting@panpacificvancouver.com, or call 604.662.8111, ext. 4077.

Currency
Shops and venues take Canadian currency. You can exchange currency at Canadian banks or foreign exchange brokers. For our registered guests, we’re also happy to exchange currency at our Front Desk on the Lobby Level.

Customs
All persons entering Canada must fill out a declaration for Canada Customs. Each visitor over the age of 19 may import, duty free, a maximum of 40 ounces (1.1 litres) liquor or wine, or 288 ounces (8.5 litres) of beer or ale, up to 50 cigars, 200 cigarettes and 8 ounces (200 grams) of tobacco. Please refer to the Canadian government’s website.

Electricity
Outlets and voltage (110 volts) is the same as the U.S. For guests from other countries, adapters are required for electrical appliances.

Emergency
Ambulance, Fire and Police can be reached by dialing 911.

Medical
Vancouver has numerous medical clinics and within walking distance of the hotel. For registered guests, we also have a doctor on call.

Smoking
All guest rooms, suites and public areas within the hotel are non-smoking, in accordance with Provincial legislation.

Taxes
When purchasing goods in British Columbia, 12% taxes are applied (7% PST + 5% GST).  Groceries, prepared food such as restaurant meals, children’s clothing, books & magazines are only subject to 5% GST. The purchase of alcohol in restaurants is subject to 10% PST and 5% GST.

Hotel room accommodations are subject to taxes and fees of 17.5%* comprising of: 

1.5% DMF Fee (Destination Marketing Fee)
3% MRDT (Municipal and Regional District Tax)
8% PST (Provincial Sales Tax)
5% GST (Goods and Services Tax)

* Taxes as of September 1st 2015

Time Zone
Vancouver’s time zone is Pacific Standard Time. 

Tipping Guidelines
Feel free to tip in proportion to your satisfaction with the service. Tips are seldom added to bills, and you will be informed if they are included as part of your tour package in Vancouver. Occasionally, Vancouver restaurants will add a service charge, in which case there is no need for an additional tip, unless the service is exceptional. 

The following rates are merely a guideline:

15 % on meals / beverages

CAD1 for each piece of luggage carried by a porter

CAD2 per day for chambermaids if your hotel stay is for more than two or three days

Visa Requirements
For entry requirements regarding travel visas for Canada, contact Immigration Canada at 1-888-242-2100 (in Canada) or visit their website at www.cic.gc.ca. For travelers outside Canada, please contact the nearest Canadian Embassy, High Commission, or consulate in your region.

International Visitors
Travelers to Vancouver must have a valid passport and may require other documentation such as visas. Check with the nearest Canadian Consulate / Embassy well in advance of travel and visit Canadian Government web site at www.cic.gc.ca for details.

GLBT Visitors
The Pan Pacific is pleased to be a TAG-approved (gay-friendly) hotel. Vancouver is home to western Canada’s largest gay population, with an active and vibrant GLBT community. Same-sex marriage is legal in BC. Couples getting married don’t need to be residents of Canada; a marriage license and a civil ceremony are the only requirements to become legally married in Vancouver.

Frequently Asked Questions 

1. Do you have a shuttle service? What are other transportation options? 

For personalized sedan & limousine services including: transfers to/from the Vancouver Airport, transportation to Whistler and Seattle, private tours, corporate functions, VIP service, event/party/wedding transportation and all your Lower Mainland needs, contact our Concierge team for reservations and rates.

Legacy Limousine Services, our exclusive transportation provider's for the Pan Pacific Vancouver. For reservations contact Legacy Limousine Services at 604.312.0500 or 1 (866) 618-5466 (limo) or make an online reservation at www.legacylimousine.ca.

Canada Line YVR ( Rapid Transit) to Pan Pacific Vancouver

Take the Canada Line to Waterfront Station. The hotel is at Canada Place, one block from the station towards the harbour. The Canada Line is Vancouver’s new rapid transit rail link connecting YVR to downtown Vancouver in 26 minutes and to downtown Richmond in 18 minutes. It’s a fast and easy way to travel to Vancouver’s city centre. You can conveniently access trains from both the International and Domestic Terminals. Canada Line’s YVR-Airport station is centrally located between our International and Domestic Terminals.

2. Are there taxis readily available at the hotel and airport?

The Pan Pacific Vancouver has the largest taxi hub in downtown Vancouver. Taxis are readily available throughout the day at the hotel and the Vancouver Airport. A taxi from to/from the airport is approximately CAD40.00 - CAD45.00 CAD (depending on traffic). The taxis take Canadian and U.S funds, and credit cards for payment.

3. What are the check-in and check-out times?

Our standard check-in time is 4pm and check-out is at 12 noon. If you require an earlier arrival time, it is based availability. The front desk can certainly store your luggage. With regards to a later departure, again it is based on availability on the day of departure. It is best to request upon check-in and the front desk agent will notify you if they can assist with a later check-out. They will certainly do their best to accommodate you.

4. Is there parking available?

Yes. You can utilize our valet parking, or self-park in the garage below the hotel. There is direct covered access to the hotel via parking garage elevators. More info can be found here.

5. Is there a place to store luggage?

We certainly have a place where luggage can be stored. If at check-in your room is not yet ready, our front desk will store your luggage in a secured area. If at check-out you require your luggage to be stored until you are ready to depart, our bell desk will store the luggage in a secured area on the Ground Level. This service is available for hotel guests only.

6. What is the pet policy?

Pets must be kept on a leash in any public area of the hotel. In accordance with local regulations, pets (except service dogs) are not permitted in the restaurants/bars, patio terrace, meeting rooms, fitness club, spa, gift shops, and pool areas. Pets should never be left unattended in the guestroom/suite. Owners should keep pet noise to a minimum, so other guests aren’t disturbed. The pet fee is CAD40.00 per stay, CAD15.00 per additional pet, maximum 2 pets.

7. Do you have a minimum age requirement to reserve a hotel room?

Guests must be 19 years of age or older to reserve a room.

8. Do you have any special programs or policies relating to children? 

Children 18 and under stay free when sharing a guestroom with an adult. This applies to all room only offers. A surcharge may apply when reserving packages that have other inclusions. We also offer children's menus through in-room dining and our Oceans 999 Restaurant and Coal Harbour Bar.

9. What is the distance to the cruise terminal?

As we are located atop the Canada Place Cruise Ship Terminal, guests that are arriving or departing from this terminal just need to walk through the terminal and take one elevator into the hotel.

10. What are the pool hours of operation?

The hours of operation are from 6am to midnight daily, with adults only after 10pm.

The outdoor salt water swimming pool is heated to 85 degrees Fahrenheit and is located outside on our 8th-floor terrace. The pool is 17 meters (56 feet) in length, 5.7 meters (19 feet) in width, and 1.22 meters (4 feet) in depth.

The hot tub is heated to 105 degrees Fahrenheit.

There is also a dry sauna located in both men’s and women’s change room.

11. Is done flying permitted? Drone flying is prohibited at the Canada Place complex and areas around Canada Place.