Facilities and Services
Take a dip in our outdoor heated salt-water swimming pool and hot tub. Open year-round, rain or shine!
Savour spectacular views overlooking the harbour, mountains and Stanley Park as you swim in our heated outdoor salt water pool, soak in the hot tub or lounge on the sundeck.
- To allow others to enjoy the hot tub, please limit your usage to 20 minutes at a time.
- No glassware is permitted in the pool area for safety reasons.
- No pets permitted in the pool area (service dogs exempted).
- Outdoor heated salt water swimming pool
- Hot tub
- Sun deck
Enjoy invigorating workouts at the fitness centre with state-of-the-art equipment and free weights or explore the city by following maps of suggested jogging routes provided by our Concierge Team.
Rejuvenate your senses at our fitness centre, with Life Fitness equipment, personal TV monitors as well as a full range of weight training and core balance equipment available. Suggested jogging routes are available from our Concierge Team to take you on a scenic journey through the city.
- Life Fitness cardio equipment with personal TV monitors
- Weight training equipment
- Dual adjustable pulley equipment
- Core balance equipment
- Free weight dumbbells and body bars
- Stretching mats
- Men's and ladies’ changing facilities
Spa Utopia Health and Wellness Center
Refresh your senses with customized services in a sanctuary reminiscent of Ancient Rome at Spa Utopia. Featuring towering pillars and cascading waterfalls, this beautifully appointed urban oasis is the largest spa in British Columbia.
Changes due to COVID-19
Due to health and safety restrictions, we have made adjustments to the following services:
- Only single room bookings are available. Suites for couples, couples massages, and VIP services are currently unavailable.
- Reservations will be required for the steam room and sauna.
- The number of guests using the change rooms, steam room and sauna at one time will be limited.
Experience an award-winning range of customised health and wellness treatments performed by qualified and experienced therapists at Spa Utopia. Featuring soothing interiors inspired by the luxurious bathhouses of Ancient Rome, unwind amidst beautiful fittings and exquisite fireplaces with spacious changing rooms, essential oil infused steam rooms, dry saunas and more.
- Skin Care Therapies
- Anti-Aging Treatments
- Massage, Bodywork
- Hand and Foot Care
- Hair Removal
- Make Up Application
- OxyGeneo Facial™
- Universal Contour Wrap® (not available at this time)
Other Services and Amenities
From personalized Concierge and Bell service to complimentary lobby Wi-Fi, Pan Pacific offers a wide range of services and amenities.
At the Pan Pacific Vancouver, take pleasure in our host of signature services designed around your needs.
- In-room Dining is available for breakfast from 7:30am to 11:00am daily
- Guest Messaging
- Personalised Wake-up Calls
- Refreshment Centre
- General Information
- Communications Enquiries
Guest Internet Centre
- Access available 24 Hours
- Computer with Windows OS
- USB Keyboard
- USB Optical Mouse
- Short-term Parking Facilities
- Long-term Parking Facilities
- Direct Elevator to Canada Place Cruise Ship Terminal
- Assistance with Luggage Transfer to Canada Place Cruise Ship Terminal
- Restaurant Recommendations and Bookings
- Sightseeing Information and Reservations
- Theatre and Event Ticket Information
- Limousine Bookings
- Airline Bookings and Flight Reconfirmation
- Boat and Plane Charters
- Medical Referrals
- Shopping Recommendations
- Recreation Activities
- Business Services
- Entertainment Recommendations
Pan Pacific Vancouver offers self-parking facilities for your convenience at Canada Place. Passes can be purchsed from Front Desk at check-in. License plate number is required to complete the purchase.
The two-level covered parking facilities is open 24 hours and offer short term, long term and cruise parking rates with capacity for up to 770 vehicles.
Indigo +1 604 684 2291
Hotel guest self-parking services:
Self parking rates: CAD 50.00 (parking passes are to be purchased at the Front Desk; licence plate number is required)
Visitor self-parking rates:
CAD 4.00 per ½ hour, capped at CAD 23.00 from 6:00am to 6:00pm*
CAD 4.00 per ½ hour, capped at CAD 9.00 from 6:00pm 6:00am
Prices are subject to change without notice
Maximum height 6'9" Lower level parking level.
* Additional details on Indigo Parking at Canada Place
Paws at Pan Pacific
Treat your canine companion to a wide selection of pet-friendly experiences at the Pan Pacific Vancouver. Watch this video of Joey as he visits the Pan Pacific Vancouver!
- Plush doggy bed
- Gourmet treats
- Food & water bowls
- Pet waste bags
- Dogs of all sizes are welcome.
- Maximum of two pets per guestroom or suite.
- We request that your pet be leashed if a hotel associate is entering or present in your guestroom or suite.
- Pets must be kept on a leash in any public areas of the hotel.
- In accordance with local regulations, pets (except service dogs) are not permitted in the restaurants or bars, patio terrace, meeting rooms, fitness club, spa, gift shops, and pool areas.
- Pets should never be left unattended in a guestroom or suite.
- Owners should keep pet noise to a minimum to avoid disturbing other guests.
- Pet fee is non-refundable: $40 CAD per stay, $15 CAD per additional pet. Maximum two pets. Fees not applicable to service dogs.
- Any damages to a guestroom, suite or hotel property caused by a pet during your stay will be applied to your credit card.
- Other restrictions may apply.
Gift your loved ones with a memorable experience at Pan Pacific Vancouver.
Celebrate a special occasion, say congratulations or express appreciation for a job well done with a Pan Pacific Vancouver gift card – redeemable for Oceans 999 and Coal Harbour Bar dining, accommodation and hotel services. For more information, contact us at email@example.com, or call +1 604 662 8111, ext. 4077
Gift cards are not redeemable for the Five Sails Restaurant or Spa Utopia Health and Wellness Center.
Shop at unique boutiques, gift and antique shops and one of a kind art galleries.
Located in our hotel are several jewellery, art and clothing boutiques.
- Sasaki Art Gallery
- Ramin and Sons
All public areas at our hotel, including meeting venues, restaurants and Canada Place common areas are wheelchair-accessible.
Please contact Pan Pacific Vancouver reservations team to reserve an accessible hotel room.
For Your Safety
Pan Pacific Vancouver consider guest comfort and security as our prioirty, with pro-active security and safety systems in place 24 hours a day.
Set your mind at ease when you stay at Pan Pacific Vancouver, where our hotel associates are fully trained to react swiftly in case of emergencies.
- Integrated surveillance systems
- Advanced lock and access control systems
- Dedicated fire/safety systems and monitoring
- Comprehensive emergency response plans
Frequently Asked Questions
Self-parking is available at our downtown Vancouver hotel.
We offer amenities for guests staying with their four-legged friends. These include food and water bowls, blanket, dog treats and walking maps for the waterfront area near the hotel. Please contact Reservations for more details and rates.
Pan Pacific Vancouver Gift Cards make ideal presents and are redeemable for dining, accommodation and hotel services. For more information, contact us at firstname.lastname@example.org, or call +1 604 662 8111, ext. 4077.
Shops and venues take Canadian currency. You can exchange currency at Canadian banks or foreign exchange brokers.
All persons entering Canada must fill out a declaration for Canada Customs. Each visitor over the age of 19 may import, duty free, a maximum of 40 ounces (1.1 litres) liquor or wine, or 288 ounces (8.5 litres) of beer or ale, up to 50 cigars, 200 cigarettes and 8 ounces (200 grams) of tobacco. Please refer to the Canadian government’s website.
Outlets and voltage (110 volts) is the same as the U.S. For guests from other countries, adapters are required for electrical appliances.
Ambulance, Fire and Police can be reached by dialing 911.
Vancouver has numerous medical clinics and within walking distance of the hotel. For registered guests, we also have a doctor on call.
All guest rooms, suites and public areas within the hotel are non-smoking, in accordance with Provincial legislation.
When purchasing goods in British Columbia, 12% taxes are applied (7% PST + 5% GST). Groceries, prepared food such as restaurant meals, children’s clothing, books & magazines are only subject to 5% GST. The purchase of alcohol in restaurants is subject to 10% PST and 5% GST.
Hotel room accommodations are subject to taxes and fees of 17.5%* comprising of:
1.5% DMF Fee (Destination Marketing Fee)
3% MRDT (Municipal and Regional District Tax)
8% PST (Provincial Sales Tax)
5% GST (Goods and Services Tax)
* Taxes as of September 1st 2015
Vancouver’s time zone is Pacific Standard Time.
Feel free to tip in proportion to your satisfaction with the service. Tips are seldom added to bills, and you will be informed if they are included as part of your tour package in Vancouver. Occasionally, Vancouver restaurants will add a service charge, in which case there is no need for an additional tip, unless the service is exceptional.
The following rates are merely a guideline:
15 % on meals / beverages
CAD 1 for each piece of luggage carried by a porter, baggage transfer to a cruise ship CAD 2-3 per bag
CAD 2 per day for chambermaids if your hotel stay is for more than two or three days
For entry requirements regarding travel visas for Canada, contact Immigration Canada at 1-888-242-2100 (in Canada) or visit their website at www.cic.gc.ca. For travelers outside Canada, please contact the nearest Canadian Embassy, High Commission, or consulate in your region.
Travelers to Vancouver must have a valid passport and may require other documentation such as visas. Check with the nearest Canadian Consulate / Embassy well in advance of travel and visit Canadian Government web site at www.cic.gc.ca for details.
The Pan Pacific is pleased to be a TAG-approved (gay-friendly) hotel. Vancouver is home to western Canada’s largest gay population, with an active and vibrant GLBT community. Same-sex marriage is legal in BC. Couples getting married don’t need to be residents of Canada; a marriage license and a civil ceremony are the only requirements to become legally married in Vancouver.
Frequently Asked Questions
1. Do you have a shuttle service? What are other transportation options?
The hotel does not have a shuttle service. For personalized sedan & limousine services including: transfers to/from the Vancouver Airport, transportation to Whistler and Seattle, private tours, corporate functions, VIP service, event/party/wedding transportation and all your Lower Mainland needs, contact our Concierge team for reservations and rates.
Legacy Limousine Services, our exclusive transportation provider's for the Pan Pacific Vancouver. For reservations contact Legacy Limousine Services at +1 604 312 0500 or 1 (866) 618-5466 (limo) or make an online reservation at www.legacylimousine.ca.
Canada Line YVR ( Rapid Transit) to Pan Pacific Vancouver
Take the Canada Line to Waterfront Station. The hotel is at Canada Place, one block from the station towards the harbour. The Canada Line is Vancouver’s new rapid transit rail link connecting YVR to downtown Vancouver in 26 minutes and to downtown Richmond in 18 minutes. It’s a fast and easy way to travel to Vancouver’s city centre. You can conveniently access trains from both the International and Domestic Terminals. Canada Line’s YVR-Airport station is centrally located between our International and Domestic Terminals.
2. Are there taxis readily available at the hotel and airport?
The Pan Pacific Vancouver has the largest taxi hub in downtown Vancouver. Taxis are readily available throughout the day at the hotel and the Vancouver Airport. A taxi from to/from the airport is approximately CAD40.00 - CAD45.00 CAD (depending on traffic). The taxis take Canadian and U.S funds, and credit cards for payment.
3. What are the check-in and check-out times?
Our standard check-in time is 4pm and check-out is at 12 noon. If you require an earlier arrival time, it is based availability. The front desk can certainly store your luggage. With regards to a later departure, again it is based on availability on the day of departure. It is best to request upon check-in and the front desk agent will notify you if they can assist with a later check-out. They will certainly do their best to accommodate you.
4. Is there parking available?
Yes. Self-parking is available in the garage below the hotel. There is direct covered access to the hotel via parking garage elevators. More info can be found here.
5. Is there a place to store luggage?
We certainly have a place where luggage can be stored. If at check-in your room is not yet ready, our front desk will store your luggage in a secured area. If at check-out you require your luggage to be stored until you are ready to depart, our bell desk will store the luggage in a secured area on the Ground Level. This service is available for hotel guests only.
6. What is the pet policy?
Pets must be kept on a leash in any public area of the hotel. In accordance with local regulations, pets (except service dogs) are not permitted in the restaurants/bars, patio terrace, meeting rooms, fitness club, spa, gift shops, and pool areas. Pets should never be left unattended in the guestroom/suite. Owners should keep pet noise to a minimum, so other guests aren’t disturbed. The pet fee is CAD40.00 per stay, CAD15.00 per additional pet, maximum 2 pets.
7. Do you have a minimum age requirement to reserve a hotel room?
Guests must be 19 years of age or older to reserve a room.
8. Do you have any special programs or policies relating to children?
Children 18 and under stay free when sharing a guestroom with an adult. This applies to all room only offers. A surcharge may apply when reserving packages that have other inclusions. We also offer children's menus through in-room dining and our Oceans 999 Restaurant and Coal Harbour Bar.
9. What is the distance to the cruise terminal?
As we are located atop the Canada Place Cruise Ship Terminal, guests that are arriving or departing from this terminal just need to walk through the terminal and take one elevator into the hotel.
10. What are the pool hours of operation?
The hours of operation are from 8:00am to 9:00pm daily.
The outdoor salt water swimming pool is heated to 85 degrees Fahrenheit and is located outside on our 8th-floor terrace. The pool is 17 meters (56 feet) in length, 5.7 meters (19 feet) in width, and 1.22 meters (4 feet) in depth.
The hot tub is heated to 105 degrees Fahrenheit.
11. Is done flying permitted? Drone flying is prohibited at the Canada Place complex and areas around Canada Place.