Hotel Policy | Pan Pacific Perth | Terms and Conditions

Hotel Policy

Read on to find out more about our hotel policy at Pan Pacific Perth.



From 3:00pm



Rates Policy

Rates are inclusive of 10% GST and quoted in Australian Dollars (AUD).

Child Policy

Age Policy

Children under 12 years old are allowed to share the room without additional charges using the existing bedding.

Guests under 18 are not permitted to stay at the Hotel unless they are accompanied by a legal guardian or responsible adult.

Rollaway Beds

The maximum number of persons for each room type is two. One additional rollaway bed in a Deluxe or Premier is available at AUD70 per night. One additional rollaway bed in a Club King Room, Premier Suite or Club Suite is available at AUD95 per night, inclusive of Pacific Club Lounge access for additional guest.

Baby Cot/Crib Hire

Complimentary for a maximum of one child under two years upon request (subject to availability).

Airport Shuttle


Please contact our Concierge Team to arrange for shuttle or limousine service at special rates.

Parking Fee

Hotel parking is available 24 hours a day and is subject to availability. Self-parking prices as follows:

  • 1 Hour - AUD10
  • 2 Hours - AUD20
  • 3 Hours - AUD30
  • 4 to 24 Hours - AUD40

    *Please note our carpark has a maximum clearance height of 1.9 metres and is subject to availability.

Payment Types

The Hotel accepts all electronic card transactions. A merchant service fee will apply to all credit card payments. The fee is 1.25% for all accepted cards. Cash and EFTPOS transactions do not incur this fee.


Wheelchair-accessible rooms and bathrooms are available at the Hotel.

Smoking Rooms

The Hotel has a no-smoking policy. Please speak with our team for designated smoking areas.

Presidential Suite

For the comfort and safety of our guests there is only a maximum of two guests permitted in the Presidential Suite at all times. The hotel imposes a strict no party and excessive noise policy at all times.

Immediate eviction without refund will be strictly enforced without warning to any person(s) found to be creating excessive noise, having a party in the suite or exceeding the number of permitted guests.

Advance Purchase

Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank.

Check-in Policy

At the time of check-in, Pan Pacific Perth requires a valid form of photo identification and physical credit card matching the provided photo identification and reservation details. Check-in may be refused if guests are unable to provide adequate Photo Identification and Payment Security.

Pan Pacific Perth will accept the following photographic identification documents:

  • a physical, valid and current Australian state or territory driver’s licence or;
  • a physical, valid and current Australian or foreign passport or;
  • a physical, valid and current Australian state or territory proof of age card

Photo identification may be recorded by Pan Pacific Perth. No digital forms of photographic identification are accepted.

Payment Policy

Credit and Debit Card

At the time of check-in, Pan Pacific Perth requires a physical credit or debit card to be provided for the room. The credit card provided must match the name of the reservation and photo identification. 

We may Pre-Authorise up to the total amount of the stay plus an additional AUD100 per night. Whilst no monies will be transferred from your credit card to the hotel's account until you check out, your credit card provider will reserve the funds under guarantee to the hotel. 

If on check out you elect to use an alternative method of payment to settle your account, your credit card provider may take several days to cancel the reserve which has been placed on your card. Unfortunately, the hotel has no control over the timing of this. If full payment of the account is not received, all guests agree to Pan Pacific Perth deducting any outstanding balance from the credit or debit card provided. No digital credit or debit cards are accepted. 

Other payment methods

At the time of check-in, full payment of accommodation is required plus an additional cash or EFTPOS payment of AUD200 per night as security for any incidental costs. The unused portion of the bond will be refunded at checkout.