Check-in

From 3:00pm

Check-out

11:00am

Rates Policy

Rates are inclusive of 10% GST and quoted in Australian Dollars (AUD).

Child Policy

Children under 12 years old are allowed to share the room without additional charges using the existing bedding.

Rollaway Beds

The maximum number of persons for each room type is two. One additional rollaway bed in a Deluxe or Premier is available at AUD70 per night. One additional rollaway bed in a Club King Room, Premier Suite or Club Suite is available at AUD95 per night, inclusive of Pacific Club Lounge access for additional guest.

Baby Cot/Crib Hire

Complimentary for a maximum of one child under two years upon request (subject to availability).

Airport Shuttle

Please contact our Concierge Team to arrange for shuttle or limousine service at special rates.

Parking Fee

Hotel parking is available 24 hours a day and is subject to availability. Self-parking prices as follows:

• AUD6 per hour
• Day rate (6am - 6pm) at AUD16
• Night rate (6pm - 6am) at AUD8
  
  *Please note our carpark has a maximum clearance height of 1.9 metres and is subject to availability.

Payment Types

The Hotel accepts all electronic card payments. Please note that a merchant service fee of 0.99% for Alipay, 1.25% for American Express, Visa, MasterCard, Union Pay, and 3% for Diners and JCB will be applied to all credit card payments.

Accessibility

Wheelchair-accessible rooms and bathrooms are available at the Hotel.

Smoking Rooms

The Hotel has a no-smoking policy. Please speak with our team for designated smoking areas.

Presidential Suite

For the comfort and safety of our guests there is only a maximum of two guests permitted in the Presidential Suite at all times. The hotel imposes a strict no party and excessive noise policy at all times.

Immediate eviction without refund will be strictly enforced without warning to any person(s) found to be creating excessive noise, having a party in the suite or exceeding the number of permitted guests.

Advance Purchase

Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank.