Hotel Policy
Check-in |
From 3:00pm |
Check-out |
11:00am |
Rates Policy |
Rates are inclusive of 10% GST and quoted in Australian Dollars (AUD). |
Child Policy Age Policy |
Children under 12 years old are allowed to share the room without additional charges using the existing bedding. Guests under 18 are not permitted to stay at the Hotel unless they are accompanied by a legal guardian or responsible adult. |
Rollaway Beds |
The maximum number of persons for each room type is two. One additional rollaway bed in a Deluxe or Premier is available at AUD70 per night. One additional rollaway bed in a Club King Room, Premier Suite or Club Suite is available at AUD95 per night, inclusive of Pacific Club Lounge access for additional guest. |
Baby Cot/Crib Hire |
Complimentary for a maximum of one child under two years upon request (subject to availability). |
Airport Shuttle |
Please contact our Concierge Team to arrange for shuttle or limousine service at special rates. |
Parking Fee |
Hotel parking is available 24 hours a day and is subject to availability. Self-parking prices as follows:
|
Payment Types |
The Hotel accepts all electronic card payments. Please note that a merchant service fee of 0.99% for Alipay, 1.25% for American Express, Visa, MasterCard, Union Pay, and 3% for Diners and JCB will be applied to all credit card payments. |
Accessibility |
Wheelchair-accessible rooms and bathrooms are available at the Hotel. |
Smoking Rooms |
The Hotel has a no-smoking policy. Please speak with our team for designated smoking areas. |
Presidential Suite |
For the comfort and safety of our guests there is only a maximum of two guests permitted in the Presidential Suite at all times. The hotel imposes a strict no party and excessive noise policy at all times. Immediate eviction without refund will be strictly enforced without warning to any person(s) found to be creating excessive noise, having a party in the suite or exceeding the number of permitted guests. |
Advance Purchase |
Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank. |