Hotel Policy
Check-in |
From 3:00pm |
Check-out |
11:00am |
Rates Policy |
Rates are inclusive of 10% GST and quoted in Australian Dollars (AUD). |
Child Policy |
Children under 12 years old are allowed to share the room without additional charges using the existing bedding. |
Rollaway Beds |
The maximum number of persons for each room type is two. One additional rollaway bed in a Deluxe or Premier is available at AUD70 per night. One additional rollaway bed in a Club King Room, Premier Suite or Club Suite is available at AUD95 per night, inclusive of Pacific Club Lounge access for additional guest. |
Baby Cot/Crib Hire |
Complimentary for a maximum of one child under two years upon request (subject to availability). |
Airport Shuttle |
Please contact our Concierge Team to arrange for shuttle or limousine service at special rates. |
Parking Fee |
Hotel parking is available 24 hours a day and is subject to availability. Self-parking prices as follows:
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Payment Types |
The Hotel accepts all electronic card payments. Please note that a merchant service fee of 0.99% for Alipay, 1.25% for American Express, Visa, MasterCard, Union Pay, and 3% for Diners and JCB will be applied to all credit card payments. |
Accessibility |
Wheelchair-accessible rooms and bathrooms are available at the Hotel. |
Smoking Rooms |
The Hotel has a no-smoking policy. Please speak with our team for designated smoking areas. |
Presidential Suite |
For the comfort and safety of our guests there is only a maximum of two guests permitted in the Presidential Suite at all times. The hotel imposes a strict no party and excessive noise policy at all times. Immediate eviction without refund will be strictly enforced without warning to any person(s) found to be creating excessive noise, having a party in the suite or exceeding the number of permitted guests. |
Advance Purchase |
Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank. |