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Reservations Sales Agent

Pan Pacific Perth

JOB TITLE

Reservations Sales Agent


POSITION SUMMARY

Expand your career with Pan Pacific Hotels Group. Our global footprint encompasses over 30 hotels, resorts and serviced suites with two internationally acclaimed brands PARKROYAL Hotels and Resorts and Pan Pacific Hotels and Resorts.

The 5-star Pan Pacific Perth is recruiting for a Full Time customer focused Reservations Sales Agent to join our busy revenue team.

Reporting directly to the Reservations manager, this role focuses on maximising sales opportunities within the hotel, ensuring all queries and bookings are carried out in an accurate and time effective manner.


KEY RESPONSIBILITIES

  • Ensuring all requests and bookings are carried out in an accurate and time effective manner

  • Coordinating & processing day to day reservations and movements and maintaining an accurate and up-to-date knowledge base

  • Providing outstanding service to exceed guest needs, expectations and enhance guest satisfaction

  • Identify opportunities for value added services to increase sales profitability

  • Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients as required.

  • Develop and maintain an awareness of local services and facilities.

  • Managing the adherence of House Policies and Procedures, including OH&S legislation


TALENT PROFILE

  • One or more years relevant experience, preferably within a 5 star hotel environment

  • Eloquent communication & high proficiency language skills: both verbal and written

  • Proficiency in administrative reporting and volume data entry with exceptional attention to detail

  • Immaculate personal presentation and grooming, suited to a 5-star hotel environment


HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries to careers.ppper@panpacific.com


We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Reservations Sales Agent

Posted

8 March 2016

Closes

17 March 2016

Country/Region

Australia

Location

Pan Pacific Perth

Department

Front Office and Guest Services

Work Availability

Full Time


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