Hotel Loyalty Programs | Pan Pacific Hotels Group

More rewards with the enhanced Pan Pacific DISCOVERY loyalty programme

While the way we travel may be forever changed, the redesigned Pan Pacific DISCOVERY programme has been greatly enhanced to offer you more rewards and benefits at home or away. You’ll enjoy even more recognition with our network of 40 hotel brands across 100 countries. Plus, amazing new concepts and initiatives to help you explore the world your way.

Generous Rewards Currency

Earn and spend your DISCOVERY Dollars (D$) your way.

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Local Offers

Member-only access, with or without a stay.

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Experiences

Unforgettable curated authentic Experiences.

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Dine

Go on a culinary expedition with savings of up to 25% at Pan Pacific Hotels Group operated restaurants and bars. 

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Exclusive Savings

Travel more for less with exclusive member rates of up to 40% savings on seasonal offers.

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Generous Rewards Currency

Earn and spend your DISCOVERY Dollars (D$) your way.

Local Offers

Member-only access, with or without a stay.

Experiences

Unforgettable curated authentic Experiences.

Dine

Go on a culinary expedition with savings of up to 25% at Pan Pacific Hotels Group operated restaurants and bars. 

Exclusive Savings

Travel more for less with exclusive member rates of up to 40% savings on seasonal offers.

Membership Highlights

Join our one-of-a-kind hotel loyalty programme for free to unlock a wealth of benefits and rewards from day one, with or without a stay.
Expect room upgrades, exclusive member rates and access to our rewards currency, DISCOVERY Dollars (D$).

Silver

 

  4% of eligible spend earns D$

  Redeem your D$ on hotel stays

  Join without a stay!

 

 

Gold

 

   5% of eligible spend earns D$

   Redeem your D$ on hotel stays

Platinum

 

   6% of eligible spend earns D$

   Redeem your D$ on hotel stays

   Enjoy late check-outs

Titanium

 

   7% of eligible spend earns D$   

   Redeem your D$ on hotel stays

   Enjoy early check-ins and 
        late check-outs

 

How Pan Pacific DISCOVERY works

With Pan Pacific DISCOVERY, you’ll be able to earn your elite status through three different ways, creating the flexibility to cater to your lifestyle. 
Meaning...you can simply attain your next status by enjoying a romantic getaway or family staycation at hotels closer to home. No flights required! 

Start upgrading from day one with any of these options:

 

   Nights or Stays

The traditional way; Earn your next level by staying at our hotels, even for weekends or last minute getaways closer to home

 

   Spend

Go ahead and indulge; Reach the next tier easily by accumulating eligible purchases on your final bill at any one of our hotels

 

    Brands Stayed

If you love variety; Stay at two or more of the 40 brands within our collection and elevate your status 

Frequently Asked Questions (FAQ)

Pan Pacific DISCOVERY* is a loyalty programme centred around you, helping you savour every occasion, at home or away. It is also a part of the world's largest alliance of independent hotels with 40 brands and 800 over hotels around the world.

*Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

You may sign up for our loyalty programme here, or through our Pan Pacific DISCOVERY app that you may download from App Store or Google Play.

You are able to access an electronic version of your Pan Pacific DISCOVERY membership e-card on your online account, or the Pan Pacific DISCOVERY mobile app*. Your membership number is all that is needed for recognition on your next trip. For dining and spa privileges, please present your e-card. There will be no physical membership card issued.

*Download the Pan Pacific DISCOVERY app from App Store or Google Play.

There is no expiration date for the membership. Membership tier is based upon a rolling year for new members, then on the calendar year thereafter.

An eligible stay is a qualifying rate paid by a registered member at a participating Member Brand Hotel. A “Qualifying Rate” is a rate available to the general public for a room night. Qualifying Rates are determined by GHA, in its absolute discretion and may change at any given time, without prior notice.

"Eligible Rates" shall not include, without limitation: (1) third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc. (“OTAs”) (2) tours series rates and charter rates (3) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (4) travel-industry staff rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers.

For full terms and conditions of the programme, please click here.

Reservations made under an ineligible rate category do not qualify for benefits like room upgrades and welcome amenities. These member benefits are typically extended to members who are booked on an eligible rate.

Pan Pacific DISCOVERY members earn D$ during eligible stays on net eligible spend. Earning will range from 4-7% depending on the tier level. D$ are credited to the member's account 1-2 days after check-out..

Please note that the amount of D$ earned is rounded down to the nearest dollar amount, with a minimum earn of D$5. This is the value that will be reflected in your member dashboard on panpacific.com and the Pan Pacific DISCOVERY mobile app.

MEMBERSHIP TIER SILVER GOLD PLATINUM TITANIUM
Earning on Eligible Spend 4% 5% 6% 7%
Reward Currency Expiry (months) 12 18 24 24

A member can redeem their D$ on net eligible spend when they stay on an eligible rate. D$ cannot be used to pay any tax and service charges. Simply apply your selected D$ amount to your bill at check-out as a form of payment. Please note, D$ transactions must be for a minimum of D$10.

D$ can be applied toward your room, room upgrades, late check-out, dining, spa treatments, Experiences or other eligible costs you incur during any of your stays at hotels.

As per the programme's Terms and Conditions, expired D$ cannot be extended. For further clarification, you may contact GHA DISCOVERY Customer Care Team by raising a ticket here.

Earning and spending of D$ without a stay will be available in late 2024/2025.

You may enjoy Pan Pacific DISCOVERY dining benefits* at Pan Pacific Hotels Group operated restaurants. For the full list of participating restaurants, please click here.

*Valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill excluding alcoholic beverages, for up to 10 persons. Discount is not applicable for orders made via online delivery platforms (self-collection and online delivery). Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

You may enjoy Pan Pacific DISCOVERY spa benefits* at Pan Pacific Hotels Group operated spas. For the full list of participating spas, please click here.

*Valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Spa discount is applicable for ala carte spa treatments only. Discount is not applicable for spa products, spa rituals, packages and purchases via online platforms such as eShop. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

Local Offers are exclusive offers and promotions available to Pan Pacific DISCOVERY members only, with or without a stay. Members can purchase Local Offers by any accepted payment type such as credit card, cash and/or D$*. View all Local Offers here.

*Applicable for eligible stays.

Experiences are authentic, memorable and unique activities that provide members with opportunities to learn about themselves by exploring the world around them. They are available to our members with or without a stay.

Members can purchase Experience either by paying with standard payment types such as credit card/cash, D$ or a combination of both. Members also earn D$* when purchasing Experiences. View all Experiences here.

*Applicable for eligible stays.

It takes approximately 48 hours after your stay has concluded for the nights, eligible spend, and brand stays to be awarded to your account and reflected on your member dashboard on panpacific.com and the Pan Pacific DISCOVERY mobile app.

Pan Pacific DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, or email address associated with your account please contact GHA DISCOVERY Customer Care Team.

Discover our Partner Destinations

GHA DISCOVERY is the world’s largest loyalty programme for independent hotel brands, featuring more than 800 hotels, resorts and palaces across 40 brands. Members enjoy VIP recognition, thoughtful benefits and generous rewards at home or away. GHA DISCOVERY members earn and spend DISCOVERY Dollars (D$), an exclusive rewards currency. They also enjoy member-only Experiences curated by each hotel, plus they have access to properties close to home, without a stay, through member-only Local Offers. For more information, visit ghadiscovery.com.