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    Accessibility

    At BELLUSTAR TOKYO, we believe every guest deserves to feel welcomed, comfortable, and supported. Guided by our commitment to inclusive hospitality, we strive to provide accessible facilities, thoughtful resources, and attentive service that enable every guest to enjoy their stay with confidence and ease.

     

     

    Universal Video

    Our Universal Videos are designed to help every guest feel informed, comfortable, and confident throughout their stay at BELLUSTAR TOKYO.

    Through clear visual guidance, these videos introduce the support, services, and facilities available from arrival to departure, while demonstrating how our associates assist guests in a variety of situations. From check-in and dining experiences to navigating the hotel and emergency procedures, each video provides practical information to help guests enjoy a seamless and reassuring stay.

    By presenting this information in an accessible format, we aim to ensure every guest can experience BELLUSTAR TOKYO with ease, confidence, and peace of mind.

    Check-in & Check-out Process

    Learn about the check-in and check-out
    process and how our associates can provide assistance to ensure a smooth arrival and departure.

    Watch Video

    Accessible Stay Experience

    Discover the services available throughout your
    stay, including amenity lending services, accessible restroom facilities, and in-room dining.

    Watch Video

    Emergency Evacuation Information

    Learn about our emergency procedures and how
    our associates provide guidance and support to help ensure your safety during an emergency.

    Watch Video

    Accessible Dining Experience

    See how our associates assist guests from arrival and seating through to a comfortable and enjoyable dining experience.

    Watch Video

    Universal Access Map

    Below are recommended routes to our hotel, which include elevator-equipped station exits as well as elevators located within buildings directly connected to the station.
    *For more details on station exits and indoor routes, please also refer to the official websites of each facility.
    *Map information is accurate as of 2026 and is subject to change without notice.

     

    Route 1

    From Shinjuku-Nishiguchi Station and Seibu-Shinjuku Station

    Approximately 7-minutes walk to hotel from Exit D2 of Shinjuku-Nishiguchi Station.

    *Please note that travel times are estimates and may vary depending on traffic conditions and walking speed.

    Download Map (Route 1)

    Route 2

    From Shinjuku Station 

    Approximately 9-minutes walk to hotel from East Gate elevator adjacent to LUMINE EST Shinjuku.

    *Please note that travel times are estimates and may vary depending on traffic conditions and walking speed.

    Download Map (Route 2)

    Route 3

    From Shinjuku-Sanchome Station 

    Approximately 10-minutes walk to hotel from Exit B6 of Shinjuku-Sanchome Station.

    *Please note that travel times are estimates and may vary depending on traffic conditions and walking speed.

    Download Map (Route 3)

    • HOTELS AND RESORTS
    • SERVICED SUITES
    • WELLNESS AND LIFESTYLE

    Toll-Free Room Reservation Numbers

    1-29-1, Kabukicho Shinjuku-ku, Tokyo Japan 160-0021

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