Hotel Policy | Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Hotel Policy

The hotel policy at Cerulean Tower Tokyu ensures a comfortable stay, covering check-in and checkout times, cancellation rules, and other useful information.






Minimum Age for Check-in

Guests must be 18 years of age to check-in to the hotel.

Rates Policy

Rates are subject to Service charge, Consumption tax and Accommodation tax.

Child Policy

A maximum of one child under 6 years old is allowed to share the room without additional charges using existing bedding.

The Club Lounge for guests staying in the "Club floor" is restricted to guests aged 13 and over. Utilisation of the Fitness Club is restricted to guests aged 18 and over.

Rollaway Beds

Rollaway beds can be placed in selected room categories at an additional JPY10,000++ (Deluxe and Premier Corner) or JPY20,000++ (Club Premier and Club Corner) per room, per night (room only, subject to availability).

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast at Garden Kitchen (Caramelo) is at JPY3,320++ per adult and JPY1,660++ per child (aged 4 to 12 years old).
Japanese breakfast at Japanese Cuisine (Sakuragaoka) is at JPY3,320++ per person.

Airport Shuttle

From Haneda Airport (not accepting reservation at the hotel)

* One-way Day Fare: Adult - JPY1,100, Child - JPY550

From Narita Airport (not accepting reservation at the hotel)

* One-way Fare: Adult - JPY3,200, Child - JPY1,600

Parking Fee

JPY4,000/24hours for staying guests.

Free parking up to 24hours for each night for the Club foor guests.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB, and Diners. All reservations must be guaranteed by credit card. Guarantee/Deposit policies may vary by rate, please check individual rates for specific guarantee/deposit policy. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.


The Hotel has a handicap-friendly guestroom on the 19th floor.

Smoking Rooms

The hotel has a no-smoking policy within its public areas, selected rooms and all suites. Please reserve smoking rooms if guests wish to smoke. 

Accommodation Tax

An Accommodation Tax will be charged when staying at Cerulean Tower Tokyu Hotel (tax levy enforced from Oct. 1, 2002). Please note that the Accommodation Tax is not included in the total charges when booking online.

* Room Charge JPY10,000 - JPY14,999 - Tax JPY100

* Room Charge JPY15,000 and above - Tax JPY200


*Accommodation taxes apply to lodging charges calculated per person and per night.

*Lodging charge comprises the room-only charge and service fees.

*Fees relating to meals, entertainment, conference facilities and other non-accommodation services are not subject to this tax.

Cancellation Policy

Reservations must be cancelled 2 days (local time) prior to arrival date to avoid a penalty of 1 night's stay, including taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of 1 night's stay and taxes will apply.

Pet Policy

No pets allowed.