Check-in

3.00pm

Check-out

12.00pm

Minimum age for check-in

Guests must be 18 years of age to check in.

Rates policy

Child policy

Extra bed for children under 12 years available free of charge, permitting the room type booked can accommodate an extra bed. 

Rollaway beds

Baby cot/crib hire

Baby cots are available free of charge upon request, subject to availability.

Airport transfer

Parking 

Valet parking

Payment types and pre-authorisation policy

The hotel accepts Visa, Mastercard, American Express and UnionPay.  All reservations must be guaranteed by credit card, and for pre-paid reservations the same credit card must be presented at check-in.  Guarantee/deposit amounts taken on check-in vary by payment type – for credit cards provided and inserted in the card machine, a pre-authorisation amount of £150 per room per night will be held; for all debit cards, Apple/Google Pay and all other digital wallets, a payment amount of £300 per room per night will be held.  

Accessibility

The hotel offers step-free access, accessible guest rooms and toilets, and lift access on every floor.

Smoking

All areas of the hotel are non-smoking including use of e-cigarettes and vapes. Any evidence of this policy being breached will result in a £200 deep cleaning fee being applied to the bill on departure.

Cancellation policy

Reservations must be cancelled by 6.00pm (local time) 1 day prior to arrival date to avoid a penalty of 1 night's stay including taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of 1 night's stay will apply.

Pet policy

We welcome one dog or cat per room no larger than 15kg and a £60 deep cleaning fee is applied. Two dogs or cats can be accommodated in our Premier Double Double and higher room categories. For more information about the services we can offer pets and our Pet Brochure, please contact our Reservations Team.