Hotel Policy
| Check-in | 3:00pm |
| Check-out | 12:00pm |
| Minimum Age for Check-in | Guests must be 18 years of age in order to check-in to the hotel. |
| Rates Policy | Rates are subject to 10% service charge and prevailing government taxes. |
| Child Policy | A maximum of one child under the age of 12 may share the room without additional charges using existing bedding. The COLLECTION Club Lounge is reserved for guests aged 12 and above. |
Rollaway Beds |
Rollaway beds are subject to availability and can be placed in selected room categories, including the Urban Deluxe and Lifestyle Premier Rooms, for an additional fee. For enquiries, please reach out to our Reservations team at +65 6845 1188 or email reserve.prsmb.panpacific@parkroyalcollection.panpacific.com.panpacific |
| Baby Cot/Crib Hire | Complimentary upon request and subject to availability. |
| Breakfast Pricing | Buffet breakfast at Peppermint is at SGD42++ per adult and SGD21++ per child (aged 6 to 12 years old). |
| Airport Shuttle | For a seamless journey, please contact our Concierge Team to arrange a limousine transfer at preferential rates. |
| Parking Fee | In-house guests enjoy complimentary parking at Marina Square Shopping Centre (one single-entry ticket per room, per day). Dine-in guests can enjoy complimentary parking at Marina Square Shopping Centre, valid for two hours (one single-entry ticket valid for the first 2 hours, subject to availability). Subsequent charges applicable after, please refer here for more information. |
| Valet Parking | For your convenience, valet parking is available at SGD20++ per day. |
| Payment Types | The Hotel accepts all major credit cards, including Visa, Mastercard, American Express, JCB, Diners, Union Pay and WeChat Pay. To secure your stay, a credit card guarantee is required at the time of booking. Please present the same credit card upon arrival for verification. Deposit policies may vary based on your selected room rate. |
| Accessibility | Experience a seamless arrival via our driveway ramp, providing step-free access to the lobby. Our commitment to accessibility extends throughout the hotel, with all restaurants, wellness facilities, ballrooms and meeting spaces thoughtfully configured for wheelchair users. For your convenience, accessible basement parking and dedicated restrooms on Levels 1 and 5 are also available. Our accessible guest room is available upon request, subject to availability. The room is thoughtfully appointed with a roll-in shower, built-in seat, and essential safety features, including grab bars and emergency assistance buttons. To ensure a stay tailored to your needs, please contact us at enquiry.prsmb.panpacific@parkroyalcollection.panpacific.com.panpacific prior to your stay. |
| Smoking Rooms | The hotel has a no-smoking policy within its public areas, as well as selected rooms and suites. For guests who wish to smoke, designated smoking areas are located near the hotel entrance. |
| Nursing Rooms | Nursing rooms are available upon request. |
| Cancellation Policy | Cancellation policies are tailored to your chosen room rate. Please refer to the specific terms of your booking for further details. |
| Pet Policy | To ensure a comfortable environment for all, we maintain a no-pet policy, with the exception of service animals and guide dogs. |
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