Hotel Policy | PARKROYAL Monash Melbourne | Hotel Stay Policy

Hotel Policy





Minimum Age for Check-in

Guests must be 18 years of age in order to check-in to the hotel.
Rates Policy

All rates are inclusive of Goods and Services Tax (GST).

Child Policy

No additional charges apply for children 12 years and under when using existing bedding. If extra bedding is requested for children, a charge of AUD65 per night/per person is added to the room account. A rollaway bed will be provided (selected room types only and maximum occupancy restrictions apply). 

Rollaway Beds

A charge of AUD65 per night/per person is added to the room account (room only, subject to availability, selected room types only and maximum occupancy restrictions apply).

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Delight in a mouthwatering Buffet Breakfast at Ginger Restaurant for just AUD39 per adult, AUS19.5 for Kids (5 to 12 years), AUD28 for seniors*, and AUD19.5 for students*. 

*Terms and conditions apply. Bring your student/senior card for verification. Prices are subject to change.

Airport Shuttle

Please contact our Concierge Team to arrange for limousine service and bookings. 

Parking Fee

Our parking facility, conveniently situated on Level B2, offers secure and convenient access for our valued guests. To enhance your convenience, we provide self-parking at a nightly rate of AUD25. The covered parking area has a height clearance of 2.1 meters. During check-out, you can conveniently settle the parking payment at the reception.

Upon arrival, our dedicated hotel staff will provide you with a QR code that grants you multiple access to the carpark throughout your stay. This QR code can also be used for exiting the carpark.

To access the hotel reception, please park at M-City carpark and proceed to enter the hotel through either the Ground Floor entrance or the B1 entrance.

Here's a step-by-step guide on how to enter the Level B2 carpark after obtaining the QR code from Reception:

1. Enter the hotel car park via the Princess Highway entry.
2. Use your QR code on the reader at the car park entrance to open the boom gate on the ground level and gain entry to B1.
3. Follow the red line on the ground at the bottom of the ramp to reach B2, which will guide you to the hotel's car park.
4. Use your QR code on the reader at the B1 boom gate to access B2.
5. Once on B2, continue following the red line to the 'Hotel Parking' boom gates.
6. Scan your QR code on the 'Hotel Parking' boom gate for access.
7. Feel free to park in any available bay.

To access the PARKROYAL Monash Melbourne guest lift, proceed behind the electric vehicle charging station and bike racks. You will need your card-key to enter the lift lobby and press the buttons for the upper floors.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB and Diners Club. All reservations must be guaranteed by credit card. Guarantee/Deposit policies may vary by rate, please check individual rates for specific guarantee/deposit policy. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.


The Hotel has handicap-friendly guestrooms and restrooms, and lift access on every floor.

Smoking Rooms

The hotel has a 100% no-smoking policy within its public areas and all rooms and suites. There are designated areas near the hotel entrance should guests wish to smoke, kindly contact reception for directions.

Cancellation Policy

No cancellation charge applies prior to 18:00 local time on the day of arrival for fully flexible booking rates. The first night will be charge for bookings cancelled after 18:00. Please refer to individual rate details at time of booking for current policies. Policies are subject to change without notice.

Pet Policy

No pets allowed.