Major Duties

• Ensure proper storage of food items to prevent waste. All items should be stored and arranged to facilitate their use first-in-first-out.
• Maintain expiry date records for all food and related items, ensuring that all these items including ‘fresh produce’ are marked and dated with the necessary tag.
• Responsible for own payroll of the area, food cost, and any regulation of Hanoi Municipality.
• Responsible for the smooth general operation of all food preparation areas within the limits of the established F&B Policies and Procedures Manual.
• Organize daily briefings.
• Coordinate all the food purchases for the outlets. Organize food photo sessions for all new menus. To set the standard.
• Maintain updated recipe cards for all menu items.
• Staff planning according to occupancy of outlets and special events.
• Plan to clean all food preparation areas in cooperation with the Chief Steward.
• Plan for food stock following the volume of business.
• Plan and test new menus well in advance according to the menu cycles for each outlet
• Control the staff attendance.
• Assure that the set food standards are maintained and improved. Including the staff restaurant.
• Ensure that goods comply with the orders and are of acceptable quality & storage temperature.
• Maintain accurate records to support the quantities and values of items on hand.
• Maintain fridges and chillers' temperature records to prevent any food items from spoilage.

Customer Service 

• Assist the guest with all queries.
• Be aware of Hotels Customer Programs.
• Act according to the complaint handling standards and procedures.
• Carry out any reasonable duties as may be requested by the management.
• Display familiarity with the Hotel’s standards.

Financial Performance

• Seek opportunities for cost savings.
• Ensure accurate cost and sales price before starting.
• Suggest means and ways of reducing costs without affecting the quality and standard of the Hotel.

• A strong background in Chinese Food preparation is mandatory.
• Ambitious, outgoing, flexible personality and a natural leader.
• Strong organizational and operational skills and excellent understanding of food serving standards and staffing levels.
• Able to establish effective employee relations and maintain the highest professionalism, ethics, and attitude toward all hotel guests, clients, heads of departments, and employees.
• Excellent communication skills and adapting to culture are the keys to success.
• Good English is a must, other languages would be an asset.

Send your Resume to careers.pphan@panpacific.com with the title: [Date] PPHAN - [Position] - [Your full name] 

Please be informed that only shortlisted candidates will be notified.