1. Sales Activities

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.
• Actively participate in sales presentations, property tours, and customer meetings.

2. Strategic Planning

• Prepare, implement, and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts, and other required reports.
• Survey, review, and analyze competition, market trends, customer needs, and comments to be proactive and adapt to business intelligence.
• Develop new plans and programs and determine the effectiveness of current plans and programs.
• Evaluate changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes as necessary.

3. Marketing & Public Relations

• Manage and direct all advertising, public relations, and promotional activities in conjunction with corporate marketing and public relations departments.
• Participate in community and professional organizations to maintain high visibility and promote a positive image.

4. Human Resources Management

• Ensure appropriate hiring, training, motivation, coaching, counseling, and development of department team members.
• Manage performance issues within the Sales, Marketing, Events, and Apartment teams.
• Conduct daily briefings with the department on current key activities.
• Communicate effectively with other departments.
• Be an inspiration to all hotel staff to achieve luxury levels of performance.
• Interact positively with all team members to ensure a luxury guest experience.

5. Performance Management

• Ensure optimal compliance with corporate focus audit.
• Maintain guest and employee satisfaction while ensuring market competitiveness and exceptional financial performance.
• Anticipate and address guest issues, establishing proactive processes to promote guest satisfaction.

6. Brand Representation and Compliance

• Be a PPHG & PPHAN representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.
• Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction
• Attending social functions organized at the hotel
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues that may cause cross-cultural conflict or misunderstanding.

• Minimum of 5 years of Sales management experience, preferably in the luxury setting.
• A strong understanding of the overall hotel business.
• Ability to study, analyze, and interpret complex activities and/or information to improve new practices or develop new approaches.
• Must have the ability to understand global markets that affect the business of the hotel.
• Must have strong decision-making skills.
• Strong oral and written communication skills.
• Ability to communicate at all levels.
• Ability to train and develop team members.
• Ability to work effectively in a team environment and take initiative.
• Excellent organizational skills.
• Analytical skills.
• Computer skills (word processing, spreadsheet, and presentation software).
• Language skills according to the hotel's needs.

Kindly send your resume to careers.pphan@panpacific.com with the subject line: [PPHAN] - [Position] - [Your Full Name].

*Please be informed that only candidates selected for further consideration will be contacted. Thank you for your application.