Senior Sales Manager
Managed by the Pan Pacific Hotel Group, Pan Pacific Serviced Suites Beach Road, Singapore is nestled amidst the vibrant cultural area of Arab Street and Haji Lane, alongside with the bustling central business district. Our luxurious suites provide a perfect blend of cultural heritage and contemporary living, designed with elegant decor and breathtaking city views.
Recognized as Singapore’s Leading Hotel Residence at the 2023 World Travel Awards and honoured as Best Luxury Serviced Apartment 2023 (Global Winner) at the Luxury Hotel Awards, we are dedicated in maintaining our standard of excellence and ensuring the needs of guests are all met. Our team, some of whom have been with us for 10-15 years or even since our early beginnings, takes great pride and joy in fostering genuine connections and curating unforgettable experiences for everyone who stays with us.
The Role
Position summary statement:
The Senior Sales Managers assists the Director of Sales & Marketing in the implementation of sales strategies and plans. He/she provides overall support to the Director of Sales in the daily operations of the Department. He/she will be responsible for achieving/exceeding the room revenue budget in their designated markets the three (3) serviced suites.
Primary Responsibilities
· Build relationship with corporate accounts based on “win-win” negotiation, problem solving and mutual trust and to maximize potential business.
· Fulfils a guideline of 5 sales appointment per day.
· Grows existing accounts and continue to develop new accounts for assigned industry.
· Achieve/exceed the rental revenue goal as set by Management for both properties.
· Identifies, develops, and evaluates both properties sales strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark up factors for extended stay and transient segment.
· Assists in preparation, administration and documentation of proposals and terms & conditions.
· Handles all incoming enquiries within the assigned area of responsibility and responds to customer’s needs effectively and in a timely manner.
· Conducting presentations to prospective clients.
· Coordinates and participates in promotional activities and trade shows, working with relocation agents and corporate decision makers, to pitch and sell for serviced suites.
· Prepares sales report for review.
· Oversees the maintenance of clients’ database and information.
· Conducts economic and commercial surveys to identify potential markets for the Company.
· Team lead role within department to mentor new associates for On-the-Job Training on sales portfolio, work flow and processes.
Other Responsibilities:
· Support and uphold the company mission, vision and values.
· Ensure usage of Pan Pacific corporate policies of business conduct.
· Comprehend company’s (corporate) and property’s business.
· Demonstrate and is perceived as a role model for:
· Ability to deal with operational complexities
· Innovative thinking
· Professional maturity
· Service mindset
· Project management skills
· Development of people relations
· Communication effectiveness
· Understand the macro operations of all other operating department within the property.
· Measure the impact of people management on company’s performance.
· Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:
· Daily stand ups
· Circulation of needed reports
· Industry information
· Orientation
· Possess good understanding of all competencies within the department, so as to expertly motive and develop the new team member.
· Try to participate in property-sponsored community events, career fairs, etc.
· Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
· Maintain professional business confidentiality as required.
· Perform related duties and special projects as assigned.
Talent Profile
- At least 4 years relevant work experience.
- Diploma, Hospitality or Business School Degree.
- Knowledge in the Hospitality Industry
- Good spoken and written English
- Well versed in use of computer such as PowerPoint and Excel
- Confident, good organizational and people development skills
- Outgoing personality
- Team Player
- Positive Attitude
How to Apply
Click on Apply Now or write in with your detailed resume and email us at careers.servicedsuites@panpacific.com
*We regret to inform you that only shortlisted candidate will be notified.