Assistant Executive Housekeeper
As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.
Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms
The Role
Position summary statement:
Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Pan Pacific Hotels Group.
Primary Responsibilities:
- Coordinate with the Assistant Housekeepers on daily operations. Plan manpower accordingly to hotel occupancy and events, including daily allotment and OT requirements
- Ensure that monthly training plan is done and that training attendance are submitted accurately
- Coordinate with all relevant departments on jobs requiring interdepartmental cooperation
- Ensure that GC/PM rooms are checked and up to hotel standards
- Prepare weekly roster for Assistant Housekeeper, Supervisors and Room Attendants
- Inspect areas daily – public area and rooms
- Inspect all VIP rooms
- Schedule and ensure that sofa, chairs and carpet are put through a cleaning programme
- Ensure that weekly and monthly inventory is done
- Assist with procurement processes and forecasting. Ensuring that we keep within budget and forecast is accurate
- Coordinate with laundry contractor all laundry and linen are being returned timely and accurately
- Coordinate with contractors on pest control, landscaping maintenance, rental of plants, floral arrangement displays.
- Coordinate with public area cleaning contractor to ensure the daily scope of works for public area is being carried out
- Attend meetings scheduled for Housekeeping
- Prepare reports and compile data when necessary
- Counsel, motivate, train and discipline associates when necessary.
- Give recommendations for changes and processes
- Spearhead housekeeping projects for continuous improvement
Guest Satisfaction
- Monitor guest feedback on Trustyou. To formulate action/training plan base on feedback
- Retrieve guest profiles and personalise guest experience
- Meeting guest for feedback and handling guest complain where necessary
Talent Profile
- Minimum GCE "O" Level
- Minimum 2 years of relevant experience in Assistant Housekeeper role
- Basic Microsoft Offices Skills
- Possess good leadership qualities and communication skills
- Self-motivated and able to work independently
- Knowledge and skill in handling of cleaning machineries
- Able to state their opinions and are open to change
How to Apply
Please click on the "APPLY NOW" button below to apply or email your resume to careers.prsin@parkroyalhotels.com.
We regret that only shortlisted candidates will be notified.
Thank you for applying!