Hotel Policy | Pan Pacific London | Pan Pacific Hotels & Resorts

Hotel Policy





Minimum Age for Check-in

Guests must be 18 years of age to check-in to the hotel.

Rates Policy

Please refer to individual rate details.

Child Policy

Extra bed for children under 12 years available free of charge, permitting room type booked can accommodate an extra bed. Baby cots are complimentary but are subject to availability.

Rollaway Beds

Rollaway beds can be placed in selected room categories, Executive and above at an additional GBP60 per room, per night (room only, subject to availability).

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Airport Shuttle


Please contact our Concierge Team to arrange for limousine service at special rates.

Parking Fee

Car parking is available nearby at GBP55 for 24hrs.

Valet Parking

Currently Unavailable

Payment Types

The Hotel accepts Visa, Mastercard, American Express and Union Pay. All reservations must be guaranteed by credit card. Guarantee/Deposit policies may vary by rate, please check individual rates for specific guarantee/deposit policy. For pre-paid reservations the same credit car used must be presented at check-in.


The Hotel has step free access, accessible-friendly guestrooms and restrooms, and lift access on every floor.

Smoking Rooms

All areas of the hotel are non-smoking.

Cancellation Policy

Reservations must be cancelled by 6pm (local time) 1 day prior to arrival date to avoid a penalty of 1 night's stay including taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of 1 night's stay will apply.

Pet Policy

Cat & dogs are welcome at a charge of GBP60 per pet per stay.