Pet Policy | Pan Pacific Toronto | Terms and Conditions

Our Pet Policy

We are pleased to welcoming you and your pet as our guests at Pan Pacific Toronto. Reserve our pet only exclusive rooms, “Deluxe – The Paw Edition” early, only limited inventory is available. Each guestroom can accommodate one(1) pet (dog or cat only) at a maximum weight of 40 pounds OR two(2) pets, at a maximum weight of 20 pounds each. Due to limited availability, we recommend reserving our “Deluxe – The Paw Edition” room as early as possible. To ensure the comfort and safety of yourself and our other guests whilst visiting our hotel, the following terms must be read and agreed upon:

  • Pets must comply with local (Ontario) legislation and insurance liability requirements.
  • Pets must be vaccinated and revaccinated against rabies.
  • Pets must be fully trained and appropriately restrained by the hotel guest.
  • Pets must be on a controlled leash at all times when not inside the guest room.
  • Pets may only be walked on designated pet areas of the hotel grounds and are not allowed in any food and beverage outlets, health facilities and in the pool area*.
  • Guests are responsible for cleaning up after their pet on hotel grounds and properly disposing of the waste.
  • Pets must not be left unattended in guestrooms or public area.
  • To ensure your pet’s safety, please dial Guest Services to co-ordinate daily Housekeeping service.
  • Housekeeping and maintenance service will only take place when you and your pets are out of the guestroom.
  • Guests are responsible for any and all property damage and/or personal injuries resulting from your pet. If as a result of your pet’s residency, the hotel is required to provide a 3rd party any form of compensation, the value of the compensation is your responsibility. The value of the compensation decided by the Hotel is non-negotiable and does not require any pre-approval from you as the pet owner.
  • Noise and disruptive disturbances must be curtailed to avoid inconveniencing other guests. If hotel management receives such complaints twice or more, alternative arrangements must be made for the pet.
  • Guest agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s pet.
For assistance, please speak to our reservations team at +1 416 444 2511 at least 48 hours prior to your arrival.

*policies apply for pets only and does not apply to service animals.