1. The PARKROYAL Penang Resort (“PRPEN”) “Celebrate Ramadan with Citarasa Warisan Giveaway” Instagram Contest is operated and sponsored by PRPEN under the Pan Pacific Hotels Group Limited and/or its subsidiaries (collectively, “PPHG”). PPHG is in the business of hospitality, and we own and/or manage hotels, resorts and serviced suites under our three brands, “Pan Pacific Hotels and Resorts”, “PARKROYAL COLLECTION Hotels and Resorts” and “PARKROYAL Hotels and Resorts”. We also operate St Gregory Spa and various dining establishments including the award-winning Si Chuan Dou Hua.

2. By entering the Contest, you have fully understood and agree to be bound by these Terms and Conditions. If you do not understand and/or agree to these Terms and Conditions, please do not enter the Contest.

3. The Contest will commence on Friday, 8 March 2024 at 12:00pm (GMT+8) and conclude on Monday, 18 March 2024 at 11:59pm (GMT+8) (the “Contest Period”).

4. To be eligible to participate in the Contest, each participant (the “Participant”) must:-

(a) Follow the PARKROYAL Penang Resort Instagram page: -

(i) PARKROYAL Penang Resort
Instagram: https://www.instagram.com/parkroyalpenangresort/

(b) Submit an entry (the “Entry” or “Entries”). Each entry must: -

(i) not contain any material which PRPEN, in its sole and absolute discretion, deems inappropriate, indecent, obscene, objectionable, hateful, tortuous, defamatory, slanderous or libellous and must not contain material that PRPEN, in its sole and absolute discretion, deems to promote bigotry, racism, hatred or harm against any group or individual or to promote discrimination (whether based on race, gender, religion, nationality, disability, sexual orientation or age);

(ii) not contain any material that breaches any applicable laws or regulations including without limitation the laws or regulations in the jurisdiction in which an Entry is submitted;

(iii) not contain your private/personal information or that of any third party (for example, name, address, phone number, email address or any other contact details). PRPEN shall not be responsible for any loss or damages suffered as a result of or in connection with such posting; and

(iv) be in English.

5.PRPEN has the absolute discretion at any time and from time to time to determine the eligibility of any Participant to take part in the Contest and shall not be obliged to give any reason thereof. Without limiting the generality of this provision, Participants:-

(a) who are under 18 years of age at the start of the Contest (as defined below);

(b) whose Instagram account is not set visible to the public;

(c) who are a staff/employee at UOL Group Limited and/or its subsidiaries (including PRPEN) and/or any hotels/resorts/serviced suites owned or managed by PRPEN and/or UOL Group Limited (collectively “UOL Group”) during the Contest Period, and their respective immediate family members;

(d) who are employees and staff of UOL Group’s partners, the auditors, advertising agencies, promotion agencies and/or other persons involved (directly or indirectly) in organizing, promoting and/or conducting the Contest or who have an interest in the Contest, and their respective immediate family members; or

(e) who are or become deceased, bankrupt, mentally incapacitated or are legally incapacitated, shall not be eligible to participate in the Contest and shall not be entitled to any payment or compensation whatsoever, even if he or she has been selected to be the winners of the Contest.

6.For the avoidance of doubt, PRPEN shall not be responsible or liable: -

(a) for ensuring that Entries are posted promptly on the PRPEN Instagram page before the expiry of the Contest Period;

(b) for any Entry that fails to reach PRPEN for any reason whatsoever or for any failure, technical error or delay in the transmission of the Entry to PRPEN for any reason whatsoever before the expiry of the Contest Period;

(c) for any failed, incomplete, distorted, undelivered, late, damaged, illegible or lost Entries; or

(d) for any breakdown or malfunction in any computer system or equipment or network connection or internet connection, which may result in the Participant being omitted from taking part in the Contest or for any claim or cause of action arising out of or in connection with the Contest. No appeal, correspondence or claims or payment of compensation will be entertained.

7.PRPEN shall have the right to disqualify any Participant from the Contest if:-

(a) he/she is found to have submitted an inaccurate or incomplete Entry

(b) PRPEN subsequently finds out that any Participant had submitted more than one (1) Entry using a different social media account or any other methods to increase his/her chances of winning;

(c) the Participant is found to have tampered with the Entry process or the operation of the Contest or is in breach of these Terms and Conditions; and/or

(d) an Entry is deemed by PRPEN to be unfit for participation in the Contest for any reason whatsoever.

8. PRPEN’s decision on any of the above matters shall be final, conclusive and binding and PRPEN shall not be liable for payment or compensation to any party resulting from such a decision. No appeal, correspondence or claims or payment of compensation will be entertained.

(a) There will be a total of Three (3) Winners for the Celebrate Ramadan with Citarasa Warisan Giveaway Contest

 (b)  Three (3) Winners shall be selected by PRPEN and Penang Foodie at its absolute discretion. Citarasa Warisan buffet dinner for two will be awarded to each Winner. Complimentary dining voucher for Citarasa Warisan buffet dinner is valid till 9 April 2024.

 (c)  All Entries are subject to review and approval by PRPEN at its absolute discretion. PRPEN has the right to refuse to accept any Entries and/or remove any submitted Entry for any reason. For example, an Entry may be removed if PRPEN decides that the said Entry is in violation of these Terms and Conditions.

 (d)  PRPEN’s decision on and method of selecting the Winners shall be at its absolute discretion and shall be final, conclusive and binding and PRPEN shall not be liable for payment or compensation to any party resulting from PRPEN’s choice of the Winners or for any Participant not being eligible to receive the Prize offered under the Contest. No appeal, correspondence or claims or payment of compensation will be entertained.

(e)  Notwithstanding anything to the contrary, PRPEN reserves the right to select other Winners to substitute any Winner who is subsequently found to be ineligible or disqualified or where the Winner is unable to furnish any satisfactory proof that he/she is indeed the same person as the individual who submitted the winning Entry (for example, by showing all documentary evidence of proof of name and identification number etc.). PRPEN’s determination of the Winners shall be final, conclusive and binding. No appeal, correspondence or claims or payment of compensation will be entertained.

(f)   The approximate retail value of each MYR 296 nett. In the event that the Winner does not provide this information to the Company by this deadline, the prize will be forfeited and PRPEN shall have no further obligation to the Winner.

(g)   The prize must be collected and used before 9 April 2024.

(h)  The prize winner must; (i) be a legal resident of his or her territory of residence and (ii) have reach the age of majority in their province/territory of residence at the time of the Winner’s Entry of the Contest unless the Winner is the guest’s parent or guardian.

(i)  All prizes are non-negotiable, non-transferable and cannot be exchanged into cash and other forms of credit unless otherwise provided. Each prize is subject to its own set of terms and conditions. Prize redemption shall be subject to a fixed redemption period, availability and blackout dates. Prizes are provided "as is" without further representation, warranty or guarantee of any kind, express or implied. In no event shall the Company be obligated to award any of the prizes should it determine, in its sole and absolute discretion, that the Submissions are unsatisfactory. In the event any element of any prize becomes unavailable for any reason beyond the reasonable control of PRPEN, PRPEN shall provide a substitute prize selected at its sole discretion. No other substitution, assignment or transfer of prizes is permitted, except by PRPEN at its sole discretion.

9. The Winners will be contacted via Instagram Direct Message, and they are required to respond with their full name, contact number, and email address before 22 March 2024. Failure to do so will result in the forfeiture of the Prize. The prize must be utilised/collected before 9 April 2024.

10. Participation in the Contest is subject to these Terms and Conditions and the Participants are deemed to have accepted these Terms and Conditions when they participate in the Contest. The Participants and the Winners shall indemnify PRPEN for any claims, expenses, actions, losses or damages or costs (including legal costs on a full indemnity basis) made against or incurred or sustained by PRPEN in connection with any breach of these Terms and Conditions and/or a submitted Entry.

11. PRPEN may, at any time and from time to time in its sole and absolute discretion and without prior notice or assigning any reason thereof or assuming any liability or payment of compensation to any person, substitute, replace or change the Prize stipulated herein, with another prize of similar value (whether in cash or otherwise). PRPEN’s determination of the substituted prize shall be final, conclusive and binding. No appeal, correspondence or claims will be entertained.

12.The decisions of PRPEN on all matters relating to or in connection with the Contest, including, but not limited to, the eligibility of any Participant, to determine who the Winners are, and whether to terminate the Contest, are at its absolute discretion and shall be final, conclusive and binding on all parties. PRPEN shall not be obliged to give any reason or enter into any correspondence with any persons on any matter concerning the Contest and no appeal, correspondence or claims will be entertained.

13. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data for a period of 12 months from the end of the campaign period.

14. By participating in the Contest, every Participant and each Winner expressly and irrevocably:-

(a) permits, consents and authorises PRPEN to disclose, reveal and divulge their names, pictures and such other information that may indicate his/her account with PRPEN to any party for the purpose of organizing, promoting, advertising, publicizing, sponsoring and/or conducting the Contest (including disclosing such information on Facebook and/or Instagram) and consents to receive promotional, marketing and other publicity information from PRPEN from time to time;

(b)  agrees that the information they are providing will be provided to PRPEN and not to Instagram;

(c)  agrees to co-operate and participate in any advertising, promotional and publicity and/or commercial activities organised by PRPEN in relation to the Contest;

(d)  consents and authorises PRPEN to use and disclose any data provided by the Participants for any future marketing effort by the PRPEN Group of Companies;  and

(e)  acknowledges and agrees that submitting Entries constitutes such Participants’ and Winners’ consent to give PRPEN a worldwide royalty-free, irrevocable, transferrable, assignable, perpetual, non-exclusive license to use, reproduce, publish, create derivative works from and display such Entries in whole or in part, and to incorporate it into other works, in any form, including for promotional or marketing purposes. The Participants shall, if requested by PRPEN, sign documentation that may be required for PRPEN or its nominees to make use of and to assign to PRPEN to assign to PRPEN or its nominees the non-exclusive rights that the participants are granting to use the Entries, whether in whole or in part, without any payment or compensation thereof and in such mode and manner as shall be decided by PRPEN at its absolute discretion. The Winners hereby irrevocably and unconditionally agree to and shall, if required by PRPEN at their absolute discretion, attend any prize presentation and participate in any advertising, promotional and publicity activities relating to or in connection with the Contest at his/her own costs.

15. Notwithstanding anything in these Terms and Conditions, PRPEN reserves the right at any time and from time to time in its absolute discretion to terminate the Contest or to determine and/or amend, by addition to, subtraction from or variation of, these Terms and Conditions without prior notification or assigning any reason or assuming any liability to any party and all Participants shall be bound by these amendments.

16. While all information provided herein is believed to be correct and reliable at the time of publishing or posting online, PRPEN makes no representation or warranty whether express or implied, and accepts no responsibility or reliability for its completeness or accuracy. In the event of any inconsistency between these Terms and Conditions and any advertising, promotional, publicity and other materials relating to or in connection with the contest, these Terms and Conditions shall prevail.

17. A person who is not a party to any agreement governed by these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of such agreement.

1.       These Terms and Conditions and the Contest shall be governed by the laws of Malaysia

2.       Except where the context otherwise requires, words denoting the singular include the plural and vice versa.

Dated: 1 March 2024