Hotel Loyalty Programs | Pan Pacific Hotels Group

Welcome to Pan Pacific DISCOVERY

Pan Pacific DISCOVERY is our guest loyalty programme that recognises and rewards sophisticated travellers who seek authentic experiences in life. With a network of over 35 hotel brands across 85 countries, it's your window to the world of local culture and traditions and amazing experiences that bring a lifetime of memories.

 

Be Rewarded

Savings

Travel more for less with exclusive Pan Pacific DISCOVERY member rates of up to 40% savings on seasonal offers.

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Local Experiences

Inspiring travel experiences - discover the local identity of each destination through thousands of curated local experiences to choose from.

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Dine

Go on a culinary expedition with savings of up to 25% at Pan Pacific Hotels Group operated restaurants and bars. 

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Stay Benefits

Enjoy more of your travels with an array of exclusive members perks, from check in/out privileges to upgraded room experience. 

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Savings

Travel more for less with exclusive Pan Pacific DISCOVERY member rates of up to 40% savings on seasonal offers.

Local Experiences

Inspiring travel experiences - discover the local identity of each destination through thousands of curated local experiences to choose from.

Dine

Go on a culinary expedition with savings of up to 25% at Pan Pacific Hotels Group operated restaurants and bars. 

Stay Benefits

Enjoy more of your travels with an array of exclusive members perks, from check in/out privileges to upgraded room experience. 

Discover Our Membership Levels

Membership Benefits at a Glance

View:
Hotels and Resorts
Benefits
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Exclusive Member Rates
10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Exclusive Member Offers
Members-only benefits of up to 40% savings on seasonal offers.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
In-room Benefits
Complimentary bottled water^, Internet access and choice of newspaper.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Membership Preference Profile
Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Birthday Treats
Enjoy 35% savings on room rates*, complimentary breakfast for two, a birthday cake and more exclusive birthday benefits.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Savings on Total Dining Bill
Dine and save at Pan Pacific Hotels Group operated restaurants.#
Gold
Gold
0 to 9 nights/year
15% savings
Platinum
Platinum
10 to 29 nights/year
20% savings
Black
Black
30+ nights/year
25% savings
Direct Booking Benefits
Exclusive only when booking direct, enjoy complimentary upgrade to next room category*** and late check-out privilege until 3pm.***
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Local Amenity Upon Check-in
A local amenity will be provided upon check-in (varies by hotel).
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
A special local amenity
Black
Black
30+ nights/year
A choice of local amenity
Check-in / Check-out Privileges
Enjoy complimentary early check-in** and late check-out.**
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Late check-out until 3pm.**
Black
Black
30+ nights/year
Early check-in from 9am** and late check-out until 6pm.**
Priority Room Availability
Guaranteed room availability prior to arrival.**
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
48 hours prior to arrival.**
Black
Black
30+ nights/year
24 hours prior to arrival.**
Upgraded Room Experience
Enjoy a complimentary upgrade upon check-in.**
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Upgrade to the next room category**
Black
Black
30+ nights/year
Complimentary double room upgrade**

*Applicable for Best Available Rate and selected room packages.

^Selected properties are offering in-room premium filtered drinking water.

#Exclusively at Pan Pacific Hotels Group operated restaurants only and valid for DISCOVERY members, only upon presentation of member’s e-card. Discount is valid on total bill for dine-in or takeaway (excluding alcoholic beverages), for up to 10 persons. Discount is not applicable for orders made via online delivery platforms (self-collection and online delivery). Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

**Available at all DISCOVERY hotel brands and subject to availability.

***Exclusively at Pan Pacific Hotels Group properties only and subject to availability.

Benefits
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Exclusive Member Rates
10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Exclusive Member Offers
Members-only benefits of up to 40% savings on seasonal offers.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
In-room Benefits
Complimentary bottled water^, Internet access and choice of newspaper.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Membership Preference Profile
Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Birthday Treats
Enjoy 35% savings on room rates*, complimentary breakfast for two, a birthday cake and more exclusive birthday benefits.
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Savings on Total Dining Bill
Dine and save at Pan Pacific Hotels Group operated restaurants.#
Gold
Gold
0 to 9 nights/year
15% savings
Platinum
Platinum
10 to 29 nights/year
20% savings
Black
Black
30+ nights/year
25% savings
20% Laundry Service Savings
Enjoy 20% savings based on laundry price list available in the room.**
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Welcome Branded Toiletries
A selection of toiletries will be provided upon check-in (varies by serviced suite).***
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Welcome Hamper
A selection of hamper will be provided upon check-in (varies by serviced suite).***
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Daily Laundry
Enjoy complimentary 2-pieces of laundry washing.***
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year
Airport Transfer
Enjoy complimentary one-way airport transfer.***
Gold
Gold
0 to 9 nights/year
Platinum
Platinum
10 to 29 nights/year
Black
Black
30+ nights/year

*Applicable for Best Available Rate and selected room packages.

^Selected properties are offering in-room premium filtered drinking water.

#Exclusively at Pan Pacific Hotels Group operated restaurants only and valid for DISCOVERY members, only upon presentation of member’s e-card. Discount is valid on total bill for dine-in or takeaway (excluding alcoholic beverages), for up to 10 persons. Discount is not applicable for orders made via online delivery platforms (self-collection and online delivery). Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

**Exclusively at Pan Pacific Hotels Group properties only.

***Exclusively at Pan Pacific Hotels Group properties only and additional benefits when staying 6 nights and more.

 

 

Pan Pacific DISCOVERY Loyalty Program App Pan Pacific DISCOVERY Loyalty Program App

Experience Travel at Your Fingertips

Make and manage bookings, or redeem memorable Local Experiences – all with just a tap of your fingers – anytime, anywhere via our Pan Pacific DISCOVERY app. What’s more, you can enjoy dining privileges at any Pan Pacific Hotels Group operated restaurants just by showing your digital card!

Memorable Local Experiences

Featured Local Experiences:

Discover our Partner Destinations

Global Hotel Alliance (GHA) is the world’s largest alliance of independent hotel brands, bringing together more than 35 brands with over 500 hotels in 85 countries. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands. GHA’s award-winning loyalty programme, DISCOVERY, provides 11 million members exclusive opportunities to immerse themselves in local culture wherever they travel. For more information, visit discoveryloyalty.com.

Frequently Asked Questions (FAQ)

Pan Pacific DISCOVERY is our guest loyalty programme that recognises and rewards members staying at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite*. Members enjoy exclusive benefits and Local Experiences, which provide a plethora of curated activities that adds to your travel memories.

* Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

All Pan Pacific DISCOVERY members with a valid account may log in at panpacific.com or through the Pan Pacific DISCOVERY mobile app to enjoy members’ exclusive rates. Benefits include 10% savings all year round on Best Available Rate and selected room packages, and up to 40% savings on seasonal offers. Not a member yet? Join now for free!

You may sign up for our loyalty programme here, or through our Pan Pacific DISCOVERY app that you may download from App Store or Google Play.

You are able to access an electronic version of your Pan Pacific DISCOVERY membership e-card on your online account, or the Pan Pacific DISCOVERY mobile app*. Your membership number is all that is needed for recognition on your next trip. For dining privileges, please present your e-card. There will be no physical membership card issued.

* Download the Pan Pacific DISCOVERY app from App Store or Google Play.

There is no expiration date for the membership. However, the membership tier status will be valid for one calendar year.

You may enjoy Pan Pacific DISCOVERY dining benefits* at Pan Pacific Hotels Group operated restaurants. For the full list of participating restaurants, please click here.

* Valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill excluding alcoholic beverages, for up to 10 persons. Advanced reservations recommended and subject to availability. Not valid in conjunction with other discount, membership, privileges, promotions or vouchers.

You can redeem a Local Experience Award after logging in to your Pan Pacific DISCOVERY Member account. Once you have found a Local Experience that you are interested in, click the "Redeem" button (provided you have a Local Experience Award to redeem on your account).

If you have multiple awards on your account, you will be asked to select the one you’d like to consume; it is suggested that you select the award that is closest to expiration. You should then enter the date when you wish to participate in the Local Experience and, if a stay is required at the corresponding hotel, enter the confirmation number for your reservation.

After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.

View all Local Experiences here.

Local Experience Awards can be earned as follows:

PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*

  • upon attaining Platinum Level membership (after staying 10 eligible nights in DISCOVERY hotels within a year)
  • when staying at another DISCOVERY brand for the first time (as a Platinum Level Member)

BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*

  • upon attaining Black Level membership (after spending 30 eligible nights at DISCOVERY hotels within a year)
  • when staying at another DISCOVERY brand for the first time (as a Black Level Member)

Membership renewals are issued in February following a full Membership year. More detailed information about ways to earn a Local Experience Award can be found here.

* Restrictions may apply. Refer to DISCOVERY T&Cs.

An eligible night is an overnight stay by a member who is a registered guest paying a Qualifying Rate. A 'Qualifying Rate' is a rate available to the general public for a room night which does not include ineligible rates. Qualifying Rates are determined by GHA, in its absolute discretion. Qualifying Rates can be deemed non-qualifying at any given time, without prior notice.

For full terms and conditions of the programme, please click here.

Ineligible Rates shall include, without limitation:

  1. third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc.;
  2. tours series rates and charter rates;
  3. room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly;
  4. travel-industry staff rates;
  5. any employee rates, employee family or employee friends discount rates;
  6. other discounted rates;
  7. any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers.

For full terms and conditions of the programme, please click here.

It takes up to 7 days for your Pan Pacific DISCOVERY membership account to be updated after the checkout day.

Pan Pacific DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, or email address associated with your account please contact DISCOVERY Membership Services.