Pan Pacific DISCOVERY is our guest loyalty programme that recognises and rewards members staying at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite*. Members enjoy exclusive benefits and Local Experiences, which provide a plethora of curated activities that adds to your travel memories.

* Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

All Pan Pacific DISCOVERY members with a valid account may log in at panpacific.com or through the Pan Pacific DISCOVERY mobile app to enjoy members’ exclusive rates. Benefits include 10% savings all year round on Best Available Rate and selected room packages, and up to 40% savings on seasonal offers. Not a member yet? Join now for free!

You may sign up for our loyalty programme here, or through our Pan Pacific DISCOVERY app that you may download from App Store or Google Play.

You are able to access an electronic version of your Pan Pacific DISCOVERY membership e-card on your online account, or the Pan Pacific DISCOVERY mobile app*. Your membership number is all that is needed for recognition on your next trip. For dining privileges, please present your e-card. There will be no physical membership card issued.

* Download the Pan Pacific DISCOVERY app from App Store or Google Play.

There is no expiration date for the membership. However, the membership tier status will be valid for one calendar year.

You may enjoy Pan Pacific DISCOVERY dining benefits* at Pan Pacific Hotels Group operated restaurants. For the full list of participating restaurants, please click here.

* Valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill excluding alcoholic beverages, for up to 10 persons. Advanced reservations recommended and subject to availability. Not valid in conjunction with other discount, membership, privileges, promotions or vouchers.

You can redeem a Local Experience Award after logging in to your Pan Pacific DISCOVERY Member account. Once you have found a Local Experience that you are interested in, click the "Redeem" button (provided you have a Local Experience Award to redeem on your account).

If you have multiple awards on your account, you will be asked to select the one you’d like to consume; it is suggested that you select the award that is closest to expiration. You should then enter the date when you wish to participate in the Local Experience and, if a stay is required at the corresponding hotel, enter the confirmation number for your reservation.

After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.

View all Local Experiences here.

Local Experience Awards can be earned as follows:

PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*

• upon attaining Platinum Level membership (after staying 10 eligible nights in DISCOVERY hotels within a year)
• when staying at another DISCOVERY brand for the first time (as a Platinum Level Member)

BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*

• upon attaining Black Level membership (after spending 30 eligible nights at DISCOVERY hotels within a year)
• when staying at another DISCOVERY brand for the first time (as a Black Level Member)

Membership renewals are issued in February following a full Membership year. More detailed information about ways to earn a Local Experience Award can be found here.

* Restrictions may apply. Refer to DISCOVERY T&Cs.

An eligible night is an overnight stay by a member who is a registered guest paying a Qualifying Rate. A 'Qualifying Rate' is a rate available to the general public for a room night which does not include ineligible rates. Qualifying Rates are determined by GHA, in its absolute discretion. Qualifying Rates can be deemed non-qualifying at any given time, without prior notice.

For full terms and conditions of the programme, please click here.

Ineligible Rates shall include, without limitation:

1. third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc.;
2. tours series rates and charter rates;
3. room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly;
4. travel-industry staff rates;
5. any employee rates, employee family or employee friends discount rates;
6. other discounted rates;
7. any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers.

For full terms and conditions of the programme, please click here.

It takes up to 7 days for your Pan Pacific DISCOVERY membership account to be updated after the checkout day.

Pan Pacific DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, or email address associated with your account please contact DISCOVERY Membership Services.