Hotel Loyalty Programs | Pan Pacific & PARKROYAL Hotels and Resorts

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Welcome to Pan Pacific DISCOVERY

Want to experience authentic activities, local culture and traditions when you travel? Join one of the best hotel loyalty programmes, Pan Pacific DISCOVERY, and indulge in exciting local experiences alongside exclusive privileges across 33 hotel brands, 550 hotels and 77 countries. It’s more than a membership. It’s your window to the world.

Membership Types Hotel and Resorts Benefits Serviced Suites Benefits Local Experiences FAQs Other Programmes
Membership Types
Hotel and Resorts Benefits
Serviced Suites Benefits
Local Experiences
FAQs
Other Programmes

Discover Our Membership Levels

Black

Upgrade to elite Black level after staying 30 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Platinum level benefits plus early check-in from 9am and late check-out until 6pm when available, guaranteed room availability up to 24 hours prior to arrival (except during blackout dates), a double room upgrade when available, and your personal choice of local amenity.

Platinum

Move up to Platinum level after staying 10 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Gold level benefits plus guaranteed room availability up to 48 hours prior to arrival (except during blackout dates), an upgrade to the next room category when available, late check-out until 3pm when available, and a local amenity.

Gold

Join Pan Pacific DISCOVERY and instantly receive Gold status as you begin your journey. Personalise each stay by completing your membership preference profile, and receive complimentary Internet access, bottled water and your choice of newspaper, to make your stay even more enjoyable.

When you book direct, you will enjoy complimentary upgrade to next room category* and late check-out privilege until 3pm* as a Gold member.

*Subject to availability

Sign up now

Hotels and Resorts Membership Benefits at a Glance

Black

  • Exclusive Member Rates
    Enjoy a minimum of 10% savings on our Best Available Rate and Bed and Breakfast package when you book direct on our website.
  • Save Your Personal Membership Preference Profile
    Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
  • Exclusive Member Offers
    Take advantage of member-only offers to make your stay with us even more memorable.
  • In-room Benefits
    Enjoy complimentary bottled water, Internet access and choice of newspaper.
  • Local Amenity Upon Check-in
    Enjoy a personal choice of amenity (varies by hotel).
  • Priority Room Availability
    Guaranteed room availability up to 24 hours prior to arrival**.
  • Upgraded Room Experience
    Enjoy a complimentary double room upgrade upon check-in*.
  • Check-in / Check-out Privileges
    Enjoy complimentary early check-in from 9am and late check-out until 6pm*.

Platinum

  • Exclusive Member Rates
    Enjoy a minimum of 10% savings on our Best Available Rate and Bed and Breakfast package when you book direct on our website.
  • Save Your Personal Membership Preference Profile
    Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
  • Exclusive Member Offers
    Take advantage of member-only offers to make your stay with us even more memorable.
  • In-room Benefits
    Enjoy complimentary bottled water, Internet access and choice of newspaper.
  • Local Amenity Upon Check-in
    A special local amenity will be provided upon check-in (varies by hotel).
  • Priority Room Availability
    Guaranteed room availability up to 48 hours prior to arrival**.
  • Upgraded Room Experience
    Enjoy a complimentary upgrade to the next room category upon check-in*.
  • Check-in / Check-out Privileges
    Enjoy complimentary late check-out until 3pm*.

Gold

  • Exclusive Member Rates
    Enjoy a minimum of 10% savings on our Best Available Rate and Bed and Breakfast package when you book direct on our website.
  • Save Your Personal Membership Preference Profile
    Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
  • Exclusive Member Offers
    Take advantage of member-only offers to make your stay with us even more memorable.
  • In-room Benefits
    Enjoy complimentary bottled water, Internet access and choice of newspaper.
  • Direct Booking Benefits
    Exclusive only when booking direct, enjoy complimentary upgrade to next room category* and late check-out privilege until 3pm*.
Sign up now

*Subject to availability
**Excludes certain dates and exceptional events that generate high demand. You will find an overview of the Extraordinary Demand Dates here.

Serviced Suites Membership Benefits at a Glance

Black

  • Exclusive Member Rates
    Enjoy a minimum of 10% savings on our Best Available Rate and Bed and Breakfast package when you book direct on our website.
  • Save Your Personal Membership Preference Profile
    Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
  • Exclusive Member Offers
    Take advantage of member-only offers to make your stay with us even more memorable.
  • In-room Benefits
    Enjoy complimentary bottled water, Internet access and choice of newspaper.
  • 20% Laundry Service Savings
    Enjoy 20% savings based on laundry price list available in the room.
  • Welcome Branded Toiletries^
    A selection of toiletries will be provided upon check-in (varies by serviced suite).
  • Welcome Hamper^
    A selection of hamper will be provided upon check-in (varies by serviced suite).
  • Daily Laundry^
    Enjoy complimentary 2-pieces of laundry washing**.
  • Airport Transfer^
    Enjoy complimentary one-way airport transfer.

Platinum

  • Exclusive Member Rates
    Enjoy a minimum of 10% savings on our Best Available Rate and Bed and Breakfast package when you book direct on our website.
  • Save Your Personal Membership Preference Profile
    Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
  • Exclusive Member Offers
    Take advantage of member-only offers to make your stay with us even more memorable.
  • In-room Benefits
    Enjoy complimentary bottled water, Internet access and choice of newspaper.
  • 20% Laundry Service Savings
    Enjoy 20% savings based on laundry price list available in the room.
  • Welcome Branded Toiletries^
    A selection of toiletries will be provided upon check-in (varies by serviced suite).
  • Welcome Hamper^
    A selection of hamper will be provided upon check-in (varies by serviced suite).

Gold

  • Exclusive Member Rates
    Enjoy a minimum of 10% savings on our Best Available Rate and Bed and Breakfast package when you book direct on our website.
  • Save Your Personal Membership Preference Profile
    Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
  • Exclusive Member Offers
    Take advantage of member-only offers to make your stay with us even more memorable.
  • In-room Benefits
    Enjoy complimentary bottled water, Internet access and choice of newspaper.
  • 20% Laundry Service Savings
    Enjoy 20% savings based on laundry price list available in the room.
  • Welcome Branded Toiletries^
    A selection of toiletries will be provided upon check-in (varies by serviced suite).
  • Welcome Hamper^
    A selection of hamper will be provided upon check-in (varies by serviced suite).
Sign up now

*Subject to availability upon check-in.
**Only for normal washing, not applicable to dry cleaning.
^Additional benefits when staying 6 nights and more.

Memorable Local Experiences

Live like a local on your next getaway with exclusive behind-the-scenes access to special activities, cultural experiences, attractions and events not easily available or accessible to the general public.

Featured Local Experiences:
Pan Pacific Singapore

Complimentary Buffet Dinner for 2 at Edge

Find out more
Pan Pacific Whistler Mountainside

Scandinavian Bath Experience

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PARKROYAL Penang Resort

Culture Club – The Key to Being a Penangite

Find out more
View all local experiences

Frequently Asked Questions (FAQ)

Pan Pacific DISCOVERY is a guest recognition programme which rewards members staying at a Pan Pacific or PARKROYAL hotel* with member benefits and Local Experiences to make each stay more comfortable and memorable.

* Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

All Pan Pacific DISCOVERY members with a valid account may log in on panpacific.com to enjoy our Members’ Rates. Guests who are not Pan Pacific DISCOVERY members yet are encouraged to sign up as members to benefit from the special rates.

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

Existing DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, please contact DISCOVERY Membership Services.

Other Programmes

Frequent Flyer Programme

Enjoy these Frequent Flyer Programmes at our Pan Pacific and PARKROYAL luxury hotels. Take advantage of the following frequent flyer programmes at Pan Pacific and PARKROYAL luxury hotels. We recognise a number of airlines as our valued travel partners, and we award miles per qualifying stay at Pan Pacific and PARKROYAL Hotels and Resorts as follows:

Airline
Programme
Airline and Programme
No. of Miles per Qualifying Stay
Air Canada
 Aeroplan
500
All Nippon Airways
 ANA Mileage Club
500
Cathay Pacific
 Asia Miles
500
Japan Airlines
 JAL Mileage Bank
500
Malaysian Airlines
 Enrich
600
Philippine Airlines
 Mabuhay Miles
500
Qantas Airways
 Qantas Frequent Flyer
1000 (Globally)
3 per AUD1 (AUS Hotels)
Singapore Airlines
 KrisFlyer
500
Virgin Australia
 Velocity
1000 (Globally)
3 per AUD1 (AUS Hotels)
Terms and conditions
  • Frequent Flyer Programme benefits are not available at Pan Pacific and PARKROYAL Serviced Suites.
  • To be eligible for mileage points, a qualifying rate must apply. Please contact the hotel directly for more details.
  • Key in your programme membership number when making your online reservations, and present your membership card when checking-in.

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Toll-Free Reservation Numbers

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1800 049 610
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