Hotel Loyalty Programs | Pan Pacific, PARKROYAL COLLECTION & PARKROYAL

Download the Pan Pacific DISCOVERY app

Make and manage bookings, redeem Local Experiences – all with just a tap of your fingers – anytime, anywhere via the new Pan Pacific DISCOVERY app. What’s more, enjoy dining privileges at our hotel-operated restaurants just by showing your digital card!

Welcome to Pan Pacific DISCOVERY

Pan Pacific DISCOVERY is our guest loyalty programme that recognises and rewards sophisticated travellers who seek authentic experiences in life. With a network of over 35 hotel brands across 78 countries, it's your window to the world of local culture and traditions and amazing experiences that bring a lifetime of memories. 

 

The new Pan Pacific DISCOVERY app

Make and manage bookings, redeem Local Experiences – all with just a tap of your fingers – anytime, anywhere via the new Pan Pacific DISCOVERY app. What’s more, you can enjoy dining privileges at our hotel-operated restaurants just by showing your digital card! This is your window to personalised convenience, modern indulgences and curated travel experiences at our hotels, resorts and serviced suites across 30 cities. Download now and experience travel at your fingertips!

Discover Our Membership Levels

Black

Upgrade to elite Black level after staying 30 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Platinum level benefits plus early check-in from 9am and late check-out until 6pm when available, guaranteed room availability up to 24 hours prior to arrival (except during blackout dates), a double room upgrade when available, and your personal choice of local amenity.

Platinum

Move up to Platinum level after staying 10 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Gold level benefits plus guaranteed room availability up to 48 hours prior to arrival (except during blackout dates), an upgrade to the next room category when available, late check-out until 3pm when available, and a local amenity.

Gold

Join Pan Pacific DISCOVERY and instantly receive Gold status as you begin your journey. Personalise each stay by completing your membership preference profile, and receive complimentary Internet access, bottled water and your choice of newspaper, to make your stay even more enjoyable.

When you book direct, you will enjoy complimentary upgrade to next room category* and late check-out privilege until 3pm* as a Gold member.

*Subject to availability

Hotels and Resorts Membership Benefits at a Glance

Black

  • 25% savings on total dining bill
    Dine and save at Pan Pacific Hotels Group operated restaurants*.
  • Local Amenity Upon Check-in
    Enjoy a personal choice of amenity (varies by hotel).
  • Priority Room Availability
    Guaranteed room availability up to 24 hours prior to arrival.
  • Upgraded Room Experience
    Enjoy a complimentary double room upgrade upon check-in**.
  • Check-in / Check-out Privileges
    Enjoy complimentary early check-in from 9am and late check-out until 6pm**.

Platinum

  • 20% savings on total dining bill
    Dine and save at Pan Pacific Hotels Group operated restaurants*.
  • Local Amenity Upon Check-in
    A special local amenity will be provided upon check-in (varies by hotel).
  • Priority Room Availability
    Guaranteed room availability up to 48 hours prior to arrival.
  • Upgraded Room Experience
    Enjoy a complimentary upgrade to the next room category upon check-in**.
  • Check-in / Check-out Privileges
    Enjoy complimentary late check-out until 3pm**.

Gold

  • 15% savings on total dining bill
    Dine and save at Pan Pacific Hotels Group operated restaurants*.
  • Direct Booking Benefits
    Exclusive only when booking direct, enjoy complimentary upgrade to next room category* and late check-out privilege until 3pm**.

*Valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill excluding alcoholic beverages, for up to 10 persons. Advanced reservations recommended and subject to availability. Not valid in conjunction with other discount, membership, privileges, promotions or vouchers.

**Subject to availability.

Serviced Suites Membership Benefits at a Glance

Black

  • 25% savings on total dining bill
    Dine and save at Pan Pacific Hotels Group operated restaurants*.
  • 20% Laundry Service Savings
    Enjoy 20% savings based on laundry price list available in the room.
  • Welcome Branded Toiletries^
    A selection of toiletries will be provided upon check-in (varies by serviced suite).
  • Welcome Hamper^
    A selection of hamper will be provided upon check-in (varies by serviced suite).
  • Daily Laundry^
    Enjoy complimentary 2-pieces of laundry washing**.
  • Airport Transfer^
    Enjoy complimentary one-way airport transfer.

Platinum

  • 20% savings on total dining bill
    Dine and save at Pan Pacific Hotels Group operated restaurants*.
  • 20% Laundry Service Savings
    Enjoy 20% savings based on laundry price list available in the room.
  • Welcome Branded Toiletries^
    A selection of toiletries will be provided upon check-in (varies by serviced suite).
  • Welcome Hamper^
    A selection of hamper will be provided upon check-in (varies by serviced suite).

Gold

  • 15% savings on total dining bill
    Dine and save at Pan Pacific Hotels Group operated restaurants*.
  • 20% Laundry Service Savings
    Enjoy 20% savings based on laundry price list available in the room.
  • Welcome Branded Toiletries^
    A selection of toiletries will be provided upon check-in (varies by serviced suite).
  • Welcome Hamper^
    A selection of hamper will be provided upon check-in (varies by serviced suite).


*Valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill excluding alcoholic beverages, for up to 10 persons. Advanced reservations recommended and subject to availability. Not valid in conjunction with other discount, membership, privileges, promotions or vouchers.

**Only for normal washing, not applicable to dry cleaning.

^Additional benefits when staying 6 nights and more.

Memorable Local Experiences

Live like a local on your next getaway with exclusive behind-the-scenes access to special activities, cultural experiences, attractions and events not easily available or accessible to the general public.

Featured Local Experiences:

Frequently Asked Questions (FAQ)

Pan Pacific DISCOVERY is our guest loyalty programme which recognises and rewards members staying at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite*. Members enjoy exclusive benefits and Local Experiences which provide a plethora of curated activities that add to your travel memories.

* Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

All Pan Pacific DISCOVERY members with a valid account may log in at panpacific.com to enjoy members’ exclusive rates. Not a member? Join now!

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

Existing DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, please contact DISCOVERY Membership Services.

Discover our Partner Destinations

Global Hotel Alliance (GHA) is the world’s largest alliance of independent hotel brands, bringing together more than 35 brands with over 570 hotels in 85 countries. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands. GHA’s award-winning loyalty programme, DISCOVERY, provides 17 million members exclusive opportunities to immerse themselves in local culture wherever they travel. For more information, visit discoveryloyalty.com.

Other Programmes

Frequent Flyer Programme

Earn airmiles via our partner Frequent Flyer Programmes per qualifying stay at participating Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotels and resorts.

Airline
Programme
Airline and Programme
No. of Miles per Qualifying Stay
Air Canada
500
All Nippon Airways
500
Cathay Pacific
500
Japan Airlines
500
Malaysian Airlines
600
Philippine Airlines
500
1000 (Globally)
3 per AUD1 (AUS Hotels)
Singapore Airlines
500
Virgin Australia
1000 (Globally)
3 per AUD1 (AUS Hotels)
Terms and conditions
  • Frequent Flyer Programme benefits are not available at Pan Pacific and PARKROYAL Serviced Suites.
  • To be eligible for mileage points, a qualifying rate must apply. Please contact the hotel directly for more details.
  • Key in your programme membership number when making your online reservations, and present your membership card when checking-in.