Welcome to Pan Pacific DISCOVERY

Pan Pacific DISCOVERY is our guest loyalty programme that recognises and rewards sophisticated travellers who seek authentic experiences in life. With a network of over 35 hotel brands across 85 countries, it's your window to the world of local culture and traditions and amazing experiences that bring a lifetime of memories.

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Discover Our Membership Levels

Gold

Join Pan Pacific DISCOVERY and instantly receive Gold status as you begin your journey. Personalise each stay by completing your membership preference profile, and receive complimentary Internet access, bottled water and your choice of newspaper, to make your stay even more enjoyable. When you book direct, you will enjoy complimentary upgrade to next room category* and late check-out privilege until 3pm* as a Gold member.

*Subject to availability

Platinum

Move up to Platinum level after staying 10 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Gold level benefits plus guaranteed room availability up to 48 hours prior to arrival (except during blackout dates), an upgrade to the next room category when available, late check-out until 3pm when available, and a local amenity.

Black

Upgrade to elite Black level after staying 30 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Platinum level benefits plus early check-in from 9am and late check-out until 6pm when available, guaranteed room availability up to 24 hours prior to arrival (except during blackout dates), a double room upgrade when available, and your personal choice of local amenity.

Membership Benefits at a Glance

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Hotels and Resorts

Hotels and Resorts
Serviced Suites

Hotels and Resorts
Serviced Suites

Benefits	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Exclusive Member Rates 10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Exclusive Member Offers Members-only benefits of up to 40% savings on seasonal offers.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
In-room Benefits Complimentary bottled water^, Internet access and choice of newspaper.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Membership Preference Profile Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Birthday Treats Enjoy 35% savings on room rates*, complimentary breakfast for two, a birthday cake and more exclusive birthday benefits.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Savings on Total Dining Bill Dine and save at Pan Pacific Hotels Group operated restaurants.#	Gold 0 to 9 nights/year 15% savings	Platinum 10 to 29 nights/year 20% savings	Black 30+ nights/year 25% savings
Direct Booking Benefits Exclusive only when booking direct, enjoy complimentary upgrade to next room category and late check-out privilege until 3pm.*	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Local Amenity Upon Check-in A local amenity will be provided upon check-in (varies by hotel).	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year A special local amenity	Black 30+ nights/year A choice of local amenity
Check-in / Check-out Privileges Enjoy complimentary late check-out until 3pm.**	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year Late check-out until 3pm.**	Black 30+ nights/year Late check-out until 6pm.**
Priority Room Availability Guaranteed room availability prior to arrival.**	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year 48 hours prior to arrival.**	Black 30+ nights/year 24 hours prior to arrival.**
Upgraded Room Experience Enjoy a complimentary upgrade upon check-in.**	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year Upgrade to the next room category**	Black 30+ nights/year Complimentary double room upgrade**

*Applicable for Best Available Rate and selected room packages.

^Selected properties are offering in-room premium filtered drinking water.

#Exclusively at Pan Pacific Hotels Group properties only and valid for DISCOVERY members, only upon presentation of member’s e-card. Discount is on total bill for dine-in or takeaway (excluding alcoholic beverages), for up to 10 persons. Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

**Available at all DISCOVERY hotel brands and subject to availability.

***Exclusively at Pan Pacific Hotels Group properties only and subject to availability.

Benefits	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Exclusive Member Rates 10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Exclusive Member Offers Members-only benefits of up to 40% savings on seasonal offers.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
In-room Benefits Complimentary bottled water^, Internet access and choice of newspaper.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Membership Preference Profile Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Birthday Treats Enjoy 35% savings on room rates*, complimentary breakfast for two, a birthday cake and more exclusive birthday benefits.	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Savings on Total Dining Bill Dine and save at Pan Pacific Hotels Group operated restaurants.#	Gold 0 to 9 nights/year 15% savings	Platinum 10 to 29 nights/year 20% savings	Black 30+ nights/year 25% savings
20% Laundry Service Savings Enjoy 20% savings based on laundry price list available in the room.**	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Welcome Branded Toiletries A selection of toiletries will be provided upon check-in (varies by serviced suite).***	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Welcome Hamper A selection of hamper will be provided upon check-in (varies by serviced suite).***	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Daily Laundry Enjoy complimentary 2-pieces of laundry washing.***	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year
Airport Transfer Enjoy complimentary one-way airport transfer.***	Gold 0 to 9 nights/year	Platinum 10 to 29 nights/year	Black 30+ nights/year

*Applicable for Best Available Rate and selected room packages.

^Selected properties are offering in-room premium filtered drinking water.

#Exclusively at Pan Pacific Hotels Group properties only and valid for DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill for dine-in or takeaway (excluding alcoholic beverages), for up to 10 persons. Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

**Exclusively at Pan Pacific Hotels Group properties only.

***Exclusively at Pan Pacific Hotels Group properties only and additional benefits when staying 6 nights and more.

Experience Travel at Your Fingertips

Make and manage bookings, or redeem memorable Local Experiences – all with just a tap of your fingers – anytime, anywhere via our Pan Pacific DISCOVERY app. What’s more, you can enjoy dining privileges at any Pan Pacific Hotels Group operated restaurants just by showing your digital card!

Memorable Local Experiences

Live like a local on your next getaway with exclusive behind-the-scenes access to special activities, cultural experiences, attractions and events not easily available or accessible to the general public.

Frequently Asked Questions (FAQ)

What is Pan Pacific DISCOVERY?

Pan Pacific DISCOVERY is our guest loyalty programme which recognises and rewards members staying at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite*. Members enjoy exclusive benefits and Local Experiences which provide a plethora of curated activities that add to your travel memories.

* Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

Who can enjoy the Exclusive Brand Benefit of minimum 10% savings on Best Available Rate and Bed and Breakfast package.

All Pan Pacific DISCOVERY members with a valid account may log in at panpacific.com to enjoy members’ exclusive rates. Not a member? Join now!

Where can I book the Exclusive Brand Benefit of minimum 10% savings on Best Available Rate and Bed and Breakfast package?

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

Can I contact the hotel or the Call Centres directly to book the Members’ Rates?

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

What should I do if I have forgotten my DISCOVERY username and/or password?

Existing DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, please contact DISCOVERY Membership Services.

Discover our Partner Destinations

Global Hotel Alliance (GHA) is the world’s largest alliance of independent hotel brands, bringing together more than 35 brands with over 570 hotels in 85 countries. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands. GHA’s award-winning loyalty programme, DISCOVERY, provides 17 million members exclusive opportunities to immerse themselves in local culture wherever they travel. For more information, visit discoveryloyalty.com.