Director of Operations
Date Posted:
02 Oct 2025
Discover Penang's vibrant culture and heritage at Gurney Bay Hotel, a PARKROYAL Hotel, just steps from the famous Gurney Drive. Enjoy stunning ocean or Penang Hill views from one of our 368 elegantly appointed rooms in the heart of Georgetown. Savour international cuisine at The Café, unwind at the Lobby Lounge, and host memorable events in our versatile spaces. Your perfect getaway in Penang awaits!
The Role
- Leading and coordinating resources from all operations departments include Front Office, Housekeeping, F&B Service, Kitchen, Engineering and Security Department to supports guests needs.
- Fulfill Operations KPIs including but not limited to guest satisfaction scores from various platforms, net promoter score (NPS), GHA enrollment targets, food safety and hygiene compliance.
- Responsible to drive the F&B outlets' promotion, festive celebrations and revenue.
- Decision making in terms of guests' request, events, bookings and adhoc tasks.
Talent Profile
Experience: |
|
Education: |
|
Competencies: |
|
How to Apply
Please drop your latest resume with latest passport size photograph to email: tom.toh@pphg.com
Apply Now
Explore Other Opportunities With Us
Sales Manager (Serviced Suites)
Full Time
Date Posted: 01 Jun 2024
Security Officer
Full Time
Date Posted: 30 May 2023
Waiter
Full Time
Date Posted: 01 Jun 2024
Technician
Full Time
Date Posted: 26 Jan 2024