Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

Reporting to the Front Office Manager, the Assistant Front Office Manager plays a critical role in managing and coordinating the Front Office functions and activities of reception, cashiering, telephone services, bell services, concierge and Club services, always ensuring that plus-one service is delivered at all touchpoints. 

Our Expectations:

• Personally deliver and facilitate through our Associates, a professional, engaging and intimate guest experience at the various guest touch points from the point of arrival to departure.
• Empower, guide and coach Associates to effectively handle guest needs, special requests, and complaints in a professional manner.  Ensure that Associate grooming is aligned with Hotel standards.
• Closely monitor all VIP guests and requests.
• Maintain information on prices, rates, special packages, programs, etc, while ensuring all Associates are trained in all areas.
• Determine and develop work procedures to support the smooth and efficient operations.
• Perform administrative including preparation of management reports, daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and management of office supply inventory.
• Manage, in conjunction with the Reservations team, the hotel’s room inventory to maximize revenue and to increase yield.
• Prepare and operationalise the hotel’s annual Front Office budget covering manpower requirement, operating expenses and capital expenses. Monitor and manage departmental expenses within budgeted guidelines.
• Stay updated of latest trends in Front Office and Hospitality industry to recommend enhancements to level up the service or offerings of the Department.
• Ensure the proper housekeeping and cleanliness of all work areas, including the front desk, lobby, luggage room, driveway etc
• Stay updated of latest trends in Front Office and Hospitality industry to recommend enhancements to level up the service or offerings of the Department.
• Ensure that all equipment used in the Front Office such as telephone systems, etc are in good working condition.  
• Coach and train front desk staff on proper revenue management procedures, including successful selling / upselling techniques, current specials and/or promotions, and rate structures.
• Supervises the deployment of Associates to ensure adequate and effective coverage.
• Conduct performance review of Associates, identify performing potentials and coach / train in areas for development.
• Work closely with People & Culture department to attract talent and is responsible for Associate retention.
• Ensure clear, timely and regular communication to keep all Associates updated and abreast of Department/Hotel developments and progress.
• Ensure that Luxury Quality Assurance (LQA) standards are met, and regular training provided to all Associates for exceptional and consistent service delivery.
• Deputise the Front Office Manager in his absence.

We are looking for a go-getter with a guest-oriented personality and have at least 5-8 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Click on “APPLY NOW” to apply or email your detailed resume to careers.ppsor.panpacific@panpacific.panpacific.com.panpacific

Check us out on our LINKEDIN page at https://www.linkedin.com/company/pan-pacific-orchard

We regret that only shortlisted candidates will be notified.