We are looking for a Chief Concierge. You will play a pivotal role in overseeing and ensuring smooth operations of the Concierge and Bell sections of the Hotel. If you are an organized and service-oriented individual, we want you to be part of our growing team.

Job Description:

• Oversee and ensure smooth operations of the Concierge and Bell Sections.
• Set and maintain procedures for handling and storing guest luggage.
• Ensure that all information provided to guests is up-to-date and accurate.
• Ensure that all Concierge and Bell associates adhere to the grooming standards.
• Ensure ongoing education and development of all associates in the Concierge and Bell Section.
• Ensure that all guests receive the highest level of professional welcome and farewell.
• Ensure all guests are assisted with door opening, luggage transportation and any other assistance to the guest as required.
• Maintain a system of message delivery that ensures all messages are delivered according to the standards and procedures.
• Maintain confidentiality of guests' and proprietary information.
• Perform other duties as assigned.

• Preferably a member of the “Society of Golden Keys” or “Les Clef d’Or”
• Previous experience in a luxury hospitality environment is a plus.
• Strong leadership and communication skills.
• Attention to details and commitment to delivering outstanding service.
• A passion for creating exceptional guest experiences.

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

*Only shortlisted candidates will be notified.