Position summary statement:

The incumbent will assist the Bell Desk and Security in the day-to-day operations and carry out all tasks with high Service Standards.

Primary Responsibilities:

SECURITY :

A. Perform the following Security Tasks:

I. Static (Security & Fire command centre) duties:

• Handling Fire Alarm system and emergency responses

• Operating Security CCTV Surveillance system

• Screening/vetting all visitors, delivery men and contractors going thru Security Check points

• Keeping the work area neat and operationally viable and prevent unauthorized entry

II. Lobby (Deterrent and Surveillance of suspicious activities) duties:

• Interact with guests and provide assistance in hospitality matter including safety and security (e.g. luggage safety, provide guests information and services)

• Ensure safety of guest’s arrivals and departures especially elderly and PWD

• Crowd control and prevent unnecessary congestions

• Multi-tasking for guest convenience and safety (e.g. avoid slippery floor, assist with guest luggage, taxi & shuttle services etc)

III. Traffic Post (Smooth flow of traffic and safety of pedestrian and road users) duties:

• Directing tour bus and assist in parking arrangement

• Prevent traffic congestion at front driveway

• Manage reserved parking lots for VVIP arrivals

• Assist to ease traffic congestion during busy period

IV. Security Patrol & Audit Checks duties:

• Conduct systematic security patrol on entire premises

• Look out for fire safety infringement and risk assessment

• Deter and detect unauthorized person on the guest’s floors and within hotel sensitive areas

• Report all abnormal circumstances and findings

B. Carry out investigation, surveillance and administrative duties:

• Observe and report unusual behaviour and conduct of employees or guests in the Hotel

• Keep close watch of any removal of hotel property and ensure they are authorized and properly documented

• Updates Security / Duty Manager on security incidents and occurrences and maintain officials’ correspondents

C. Security, Safety & Rescue Emergency Response:

• Attain all Standard Certification as prescribed by the Authorities & Managements

• Know all emergency drill well (Fire, Bomb threat, IPP, Terrorist Attack, etc.)

D. Any other work-related directive given by Management from time to time.

GUEST SERVICES :

• Assist with check-in and check-out when front desk team are engaged

• Manage queues in lobby and engage with guests at all time

• Ensure guest and their personal belongings are safely kept during arrival and departure process

• Ensure proper deployment to cover guest safety issue for the Car Park, Front-Driveway, lobby and luggage holding areas

• Provide information about local attractions such as shopping, dining, nightlife, and recreational destinations

• Make travel arrangements for sightseeing and tours if required

• Make dining and other reservations for guests and obtain tickets for events

• Receive, store, and deliver luggage, mail & items for guests or hotel patrons

• Complete WSQ/PLRD Security Cores Modules certifications

• Complete Fire Safety & First-Aid/AED certifications

• Experience in Hotel Security works is preferred with good report writing

PARKROYAL on Beach Road is dedicated to providing equal employment opportunities, including individuals with disabilities.

Please click on the "APPLY NOW" button below to apply or email your resume to careers.prsin@parkroyalhotels.com. 

We regret that only shortlisted candidates will be notified. 

Thank you for applying!