Position summary statement:

The Senior Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa / gym / studio / pool operations to maximize revenue. This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.

Primary Responsibilities:

Guest/Member Relationship Management

• Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met.
• Develop strong relationships with guests and members to understand and anticipate their lifestyle needs.
• Address and resolve any issues or requests.

Event / Program Planning & Management

• Plan, coordinate, and execute events / programs.
• Oversee logistics, scheduling, partners liaison and any special requests.

Service Excellence

• Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences.
• Continuously improve services based on feedback and market trends.
• Lead a team to maintain high standards of service delivery and guest satisfaction.

Program Development

• Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience.
• Collaborate with various departments design programs that cater to the interests and needs of guests and members.
• Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.

Policy and Procedures

• Act in accordance with all policies and procedures and communicate policies at all levels.
• Ensure members & guests needs are efficiently and effectively met by our team members.

Hygiene and Safety

• Ensure all hygiene levels are met in the outlet.
• Adhere to fire and safety rules and regulations.
• Fully understand the rules and regulations of the outlet.

• Minimum 2 years working experience in similar capacity
• Strong administrative and organization skills
• Computer literate (Microsoft Word, Excel, Powerpoint)
• High customer service focus
• Excellent interpersonal and human relations abilities
• Some exposure to project management
• High levels of flexibility and adaptability and ability
• Strong team playing skills
• Act with utmost integrity

PARKROYAL on Beach Road is dedicated to providing equal employment opportunities, including individuals with disabilities.

Please click on the "APPLY NOW" button below to apply or email your resume to careers.prsin@parkroyalhotels.com. 

We regret that only shortlisted candidates will be notified. 

Thank you for applying!