We want to ensure your peace of mind with greater flexibility with the following reservations policies*:
  
For Existing Bookings:

Existing bookings can be changed or cancelled for stays up to 30 June 2020.

For New Bookings:

Plan and book any future travel with peace of mind as you stay at any of our Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotels, resorts or serviced suites, for stays up to 31 December 2020.

• Flexible Rate: enjoy the flexibility to change or cancel your reservation with fully changeable or refundable up to 24-hours prior to arrival (dependent on individual hotels’ house policy).

• Advance Purchase Rate: book early to enjoy this rate with 50% non-refundable pre-payment, and enjoy one-time complimentary change of stay dates when change is made up to three days prior to arrival.

• Non-refundable Rate: enjoy one-time complimentary change of stay dates when change is made up to three days prior to arrival.

• Pan Pacific DISCOVERY Members Rates: complimentary one-time transfer ownership of bookings to another Pan Pacific DISCOVERY member.

Please refer to the specific rate’s terms and conditions for more details. Changing the stay dates on any reservations may result in different pricing.

For Weddings, Meetings and Events:

Weddings, Meetings and Events (Catering only), Residential Meetings: 

• Event is non-cancellable with complimentary change of date when change is made up to one week prior to event date.
• Applicable for any new events booked and held before 31 December 2020.
• Local Government advisory will supersede (if any).

Pan Pacific Hotels Group reserves the right to revise the above policies accordingly without prior notice.

*These are guidelines and exceptions may apply.