Reporting to the Director of Rooms, the Full-Time Duty Manager will be responsible for:

• Oversee Front Office and Duty Manager responsibilities, including managing staff, coordinating operations, and ensuring adherence to brand standards.
• Ensure guest satisfaction by inspecting VIP rooms, walking through hotel outlets, assisting operations, and promoting hotel facilities and loyalty programs.
• Manage inventory availability, room allocation, and provide recommendations for operational improvements.
• Assist with staff management, including appraisals, disciplinary matters, shift rostering, and ensuring seamless operation in our Pacific Club Lounge.

About You

• Proven experience in a similar role, with strong problem-solving abilities and solution-focused approach.
• Demonstrates leadership by example, constantly seeking ways to improve processes and team performance.
• Exceptional interpersonal, time management, and communication skills, with the ability to build rapport effectively.
• Flexibility to work various shifts, including mornings, evenings, overnights, weekends, and public holidays; knowledge of Opera PMS is highly desirable.

Benefits

• Discounted on-site parking
• Complimentary meal whilst on shift
• 50% discounted food and beverages across all Oceania properties
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Competitive Salary and benefits of ($73,347.50 + Superannuation)

About our process

At Pan Pacific Perth, we are committed to hiring individuals who not only align with our core values but also meet the specific requirements of each role. Only candidates selected based on their skills and suitability for the role will be shortlisted for an interview.

As part of our recruitment process, various checks may be conducted to ensure applicants' fit, including medical assessments, due diligence checks, right to work verification, and reference checks.

Supporting a Diverse Workforce

Pan Pacific Perth is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.

If you are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then APPLY NOW. If you would like to find out more about what Pan Pacific Hotels Group has to offer, follow the link to our page www.panpacific.com