• 1.Leadership and Team Management:
• Lead and manage the concierge and bellmen team, including hiring, training, and performance evaluations.
• Develop and implement concierge and bellmen procedures, guidelines, and best practices to ensure consistent service delivery.
• Foster a positive work environment and promote teamwork and professional development within the team.
• 2.Guest Experience Management:
  
• Provide personalized guest services, including handling special requests, reservations, and recommendations.
• Address and resolve guest complaints and issues promptly and professionally.
• Ensure that all guest interactions meet or exceed the hotel’s service standards and contribute to a memorable experience.
• 3.Quality Control and Improvement:
  
• Establish and maintain quality standards for concierge and bellmen services, ensuring consistency and adherence to brand expectations.
• Conduct regular audits and reviews of service delivery to identify areas for improvement.
• Implement corrective actions based on guest feedback and performance evaluations.
• 4.Coordination and Execution:
  
• Manage and coordinate a range of guest services, including transportation, dining reservations, entertainment, and special requests.
• Develop and maintain relationships with local vendors, attractions, and service providers to enhance guest experiences.
• Oversee the execution of special events and VIP services, ensuring high levels of guest satisfaction.
• 5.Guest Engagement and Relations:
  
• Meet and greet VIP guests, ensuring their needs are met and expectations exceeded.
• Send pre-arrival and post-departure communications to guests, addressing any feedback promptly.
• Stay visible and interact with guests regularly to gather feedback and address concerns.
• 6.Reporting and Communication:
• Prepare and present regular reports on concierge performance, guest satisfaction, and operational efficiency to senior management.
• Communicate effectively with other departments to ensure a cohesive approach to guest service and satisfaction.
• 7.Training and Development:
  
• Conduct orientation and training for new concierge and bellman team members, focusing on service standards and best practices.
• Identify training needs and collaborate with the Learning & Development team to enhance skills and knowledge within the concierge department.
• 8.Additional Duties:
  
• Perform additional tasks and responsibilities as directed by senior management, including supporting other departments as needed.

2-3 years extensive experience in hospitality or related filed.

Exceptional customer service skills,problem-solving abilities,and strong organizationskills.

Diploma or Degree in hospitality management or business administration.

Execellent leadership and team management skills.

Proffesional certifications such as conciergerie or similar can be beneficial.

Please write in with your details resume to careers.prckul@parkroyalcollection.com

"We regret to informed that only shortlisted candidate will be notify".

Please be noted that the position are only open for Malaysian.