• Undertakes the front office duties, including meeting, greeting, and attending to the needs of guests, and ensuring excellent guest service experience.
• Build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.
• Deals with guest requests to ensure a comfortable and pleasant stay.
• Responsible for accurate and efficient accounts and guest billing processes.
• Undertakes general office duties, including correspondence, emails, filing and ensure the smooth running of the Front Office areas.
• Administer the general petty cash system and float in an accurate manner.
• Adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• Undertake any other ad-hoc duties relevant to the Front Office Department as and when required.

• Minimum high school qualification.
• Able to work on shift basis, including on weekends and public holidays.
• Work experience as Front Desk, Receptionist, or similar role is an added advantage.
• Strong interpersonal and communication skills in English and Mandarin language.
• Professional and pleasant personality.
• Good customer service attitude.
• Due to the restriction of VISA application, we regret to inform that this position is open to Malaysian and/or candidate with legal work rights in Malaysia only. 

Kindly email your application with the most updated resume to careers.prlgk@parkroyalhotels.com.

Due to the restriction of Employment Visa in Malaysia, please note that this position is only opened for local Malaysian or candidates with legal work rights in Malaysia only.

We regret to inform that only shortlisted candidates will be notified.