• Reports directly to the Banquet Operations Manager
• Assist the Banquet Operations Manager in overseeing the department in his/her absences
• Ensure the efficient and smooth operation of the department
• Assist in the management of all Banquet operations including but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Supervises food and beverage set up and clean up
• Assist in planning, organizing and executing all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc
• Assist in monitoring and developing team member performance including but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
• Assist in recruiting, interviewing and training team members
• Greet clients and respond to guest requests in a timely, friendly and efficient manner
• Consistently monitor and adhere to the Company's operating standards and service culture
• Build commitment and inspire team members to do the best job possible
• Assist the Banquet Operations Manager in building a strong team which works well together and which is mutually supportive so that the entire team can achieve a higher level of service
• Ensure engagement in team through developmental opportunities, rewards and recognition
• Participate in the set-up of meeting rooms and assist in the up-keeping of the brand standard

• Minimum 2 to 3 years of work experience in a similar role, preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills
• Desire and ability to train and develop team members
• Maintains awareness of industry trends in service, product and presentation
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective numeracy, verbal and written communication skills
• Appreciates and maintains an effective outlet for stress
• Willingness to work weekends and public holidays as part of the job role

Kindly email your application with the most updated resume to careers.prlgk@parkroyalhotels.com.

Due to the restriction of Employment Visa in Malaysia, please note that this position is only opened for local Malaysian or candidates legal work rights in Malaysia only.

We regret to inform that only shortlisted candidates will be notified.