Pan Pacific HERO | Singapore Healthcare Worker Benefits during COVID-19

HERO (Healthcare Employees Recognition & Ovation)

 

 

Frequently Asked Questions (FAQ)

A. General

“HERO” (Healthcare Employees Recognition & Ovation) is an initiative by Pan Pacific Hotels Group to honour and appreciate the healthcare workers in Singapore for their dedication and service to the nation as they combat the virus through this pandemic.

This initiative sees the Group contributing 25,000 complimentary room nights as a token of appreciation to the healthcare heroes from these three public healthcare groups, namely SingHealth, National Healthcare Group (NHG) and National University Healthcare System (NUHS). 

Complimentary room nights will be available at five of its hotels:

Apart from these complimentary room nights, preferential room rates and discounts for dining at the hotels’ operated restaurants will also be extended all healthcare workers in Singapore. This is the additional effort by the Group to acknowledge and appreciate all the healthcare workers in Singapore. 

These complimentary room nights are given to healthcare employees of the three healthcare groups (SingHealth, NHG and NUHS). The healthcare groups have the flexibility to administer these complimentary room nights for their own employees as they deem fit.

Vouchers for complimentary stays will be sent to the three healthcare groups in September for distribution to their employees.

These complimentary stays will commence from 1 December 2020 through to 31 March 2021. Reservations details will be included in the voucher pack which the healthcare employees will receive in September. 

Employees of the three healthcare groups (SingHealth, NHG and NUHS) should contact your respective Human Resource (HR) offices.  

For eligibility or allocation of the complimentary stay vouchers, please contact your respective HR offices of the three healthcare groups (SingHealth, NHG and NUHS). 

For more information on the preferential room rates for all healthcare workers and booking related enquiries, please email the participating hotels as follows:

Hotel

Email

Pan Pacific Singapore

reserve.ppsin@panpacific.com

PARKROYAL COLLECTION Marina Bay

reserve.prsmb@parkroyalhotels.com

PARKROYAL COLLECTION Pickering

reserve.prsps@parkroyalhotels.com

PARKROYAL on Beach Road

reserve.prsin@parkroyalhotels.com

Pan Pacific Serviced Suites Beach Road

reserve.ppssbr@panpacific.com

B. Preferential Room Rates, Dining and Spa Privileges

All Healthcare workers with a valid staff pass/ID is eligible to enjoy the preferential room rates, dining and spa privileges. You will be required to present your staff pass/ID for verification at check-in and upon making payment at the restaurants or spa.

The booking for the preferential room rates will commence from 19 October 2020 to 31 March 2021 for all five hotels - Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay, PARKROYAL COLLECTION Pickering, PARKROYAL on Beach Road and Pan Pacific Serviced Suites Beach Road.

The stay validity for the preferential room rates will commence:

  • From 1 December 2020 to 31 March 2021 at PARKROYAL COLLECTION Marina Bay, PARKROYAL COLLECTION Pickering, PARKROYAL on Beach Road and Pan Pacific Serviced Suites Beach Road;
  • From 1 January to 31 March 2021 at Pan Pacific Singapore

No, there are no blackout dates for preferential room rates over the validity period. However, all reservations are also subject to availability at time of booking. 

Preferential room rates are based on room only, no breakfast included. The rates are based on maximum two adults and two children (under age of 12 staying in the same room).

If you are staying in the hotel, you can enjoy 50% savings when you dine-in at any hotel operated F&B outlets, and 30% savings on a la carte treatments at St. Gregory spa during your stay period.

If you are not staying at the hotel, you can enjoy 30% savings when you dine-in at any hotel operated F&B outlets, and 30% savings on a la carte treatments at St. Gregory spa. A valid staff pass/ID is required for verification upon payment.

If you are not staying at the hotel, you can enjoy 30% dining/spa savings from now or when restaurant/spa outlets are opened till 31 March 2021. Please contact our restaurant and spa outlets directly for prior reservations. 

Advance reservations is required. Dining privileges is not applicable on 24, 25, 31 December 2020; 1 January, 10 to 27 February 2021. All reservations are subject to availability at time of booking.

Currently it will be up to a maximum of group of 5 people per government guidelines for group dining. 

Should this guideline be revised at a later stage, discount will be applicable for up to a maximum of 8 diners on the same table.

The discount is only applicable for the healthcare worker with a valid staff pass. All privileges are not transferable. A valid staff pass/ID is required for verification upon payment.

Advance reservations is required at the following participating hotels, restaurants and spa outlets.

Book Period Stay Period Participating Hotels Participating Restaurants and Spa Outlets

 

 

 

 

 

 

 

From 19 October 2020 to 31 March 2021

 

 

 

 

From 1 December 2020 to 31 March 2021


PARKROYAL on Beach Road
Tel: 6505 5666
reserve.prsin@parkroyalhotels.com
Pan Pacific Serviced Suites Beach Road
Tel: 6678 8999
reserve.ppssbr@panpacific.com
Enjoy privileges at participating restaurants in adjacent PARKROYAL on Beach Road (per above)

PARKROYAL COLLECTION Marina Bay
Tel: 6845 1000
reserve.prsmb@parkroyalhotels.com
PARKROYAL COLLECTION Pickering
Tel: 6809 8888
reserve.prsps@parkroyalhotels.com

 

From 1 January 2021 to 31 March 2021


Pan Pacific Singapore
Tel: 6336 8111 or 6826 8111
reserve.ppsin@panpacific.com


In addition, enjoy 30% dining savings at PARKROYAL on Kitchener Road's participating restaurants; Spice Brasserie and Si Chuan Dou Hua Restaurant.

Reservations can be made via email (preferred) or phone from 19 October 2020 to 31 March 2021. For reservation via email, please mention promotion code “HCare” in email subject line. For reservations via phone, please mention ‘HCare’. Booking details should include: 
  • Guest full name
  • Number of guests
  • Stay dates and estimated time of arrival
  • Healthcare Group you are working in and designation
  • Any other requests and queries
  • Credit Card information for guarantee the booking

Hotel

Email

Phone

Pan Pacific Singapore

reserve.ppsin@panpacific.com

6336 8111 or 6826 8111

PARKROYAL COLLECTION Marina Bay

reserve.prsmb@parkroyalhotels.com

6845 1000

PARKROYAL COLLECTION Pickering

reserve.prsps@parkroyalhotels.com

6809 8888

PARKROYAL on Beach Road

reserve.prsin@parkroyalhotels.com

6505 5666

Pan Pacific Serviced Suites Beach Road

reserve.ppssbr@panpacific.com

6678 8999