• Consistently follow the 10 foot rule and greet all guests in a warm, friendly, courteous and service orientated manner at all times.
• Greet guests as they approach the COLLECTION Lounge and provide them with assistance in seating.
  
• Handles personalise check-in and check-out for all the Collection and Suites room booked guest.
  
• Order welcome amenities for COLLECTION and Suites rooms and placed in the room prior to guest arrival with welcome card from Complex Manager or Resident Manager.
• Always escort guests’ to the lift when an opportunity arises and explain how the key card is used to access their floors.
• Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
  
• Works closely with Food and Beverages team to prepare buffets counter and special dietary request by guest.
  
• Prepare buffets areas and ensure that all necessary food and beverages items are presented in an appealing manner.
  
• Take orders for starters, food items and beverages and provide guests with information on complementing drinks.
  
• Expedite guest’s orders and ensure that they are delivered to their tables within the specified timeliness.
  
• Respond to guest inquiries regarding hotel and lounge features and services. Address any specific concerns regarding services and premises.
  
• Ascertain that all condiments are made available to guests along with their orders.
  
• Stock condiments shelves and maintain liaison with procurement officers to ensure prompt delivery of supplies and items.
  
• Maintain kitchen, buffet and lounge areas in a neat manner by paying close attention to food services, refrigerators and floors.
  
• Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services.
  
• Develop the desired salesmanship skills to maximize on all up selling initiatives when an opportunity arises to maximize the hotels room revenue and provide our guests with options.
  

A minimum SPM or diploma equivilant.

Atleast 1 - 2 years Front Office work experience.

Good English communication.

Energitic and friendly.

Work well with others.

Please write in with your detailed resume to careers.prckul@parkroyalcollection.com

We regfret to inform that only short listed candidate will be notified.