Hotel Policy | Pan Pacific Singapore | Terms and Conditions

Read our hotel policy to understand the check-in and check-out timings, world-class amenities & facilities provides, cancellation procedures, and more.

Hotel Policy





Minimum Age
for Check-in

Guests must be 18 years of age in order to check-in to the hotel.

Rates Policy

Rates are subject to service charge and Goods and Services Tax (GST). 

Child Policy

A maximum of one child of 12 years old and under is allowed to share the room without additional charges using existing bedding. 

Rollaway Beds

Rollaway beds can be placed in selected room categories including Pacific Club Rooms, Skyline Suites and Premier Suites at an additional SGD100 per room, per night (room only, subject to availability). 

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Breakfast at Edge is at SGD48 per adult and SGD24 per child (aged six to 12 years old).

Pacific Club Child Policy

Guests age 12 years old and under are welcome at Pacific Club Lounge before 5:30pm. 

An additional charge of SGD48++ per child applies for children between the ages of six to 12 years old. Children below the age of six years old can access the Pacific Club Lounge at no additional charge. 

We kindly ask that Pacific Club Lounge guests with children maintain a calm and restful ambience for the enjoyment of all guests.

Airport Shuttle

Please contact our Concierge Team to arrange for limousine service at special rates.

Parking Fee

Complimentary parking at Marina Square Shopping Centre is available for all in-house guests. Click here for further information. 

Payment Types

The Hotel accepts Visa, Mastercard, American Express, JCB, Diners and Union Pay. Please note that the hotel does not accept bookings made by debit card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.  


The Hotel is elderly and wheelchair friendly. 

Smoking Rooms

The Hotel has a no-smoking policy within public areas, rooms and suites. 

Advance Purchase

Commitment to Sustainability

Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the Hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank. 

At Pan Pacific Singapore, we deeply care about our ecological footprint and are commited to responsible environmental practices, with Green Committees formed to champion and enhance our sustainability efforts. Click here to read more.